Jessa Capin

I’m a dedicated and detail-oriented Customer Service Professional with over 5 years of experience in healthcare, insurance, and telecommunications support. I specialize in assisting U.S. healthcare providers with claims-related inquiries, benefit verification, and administrative coordination. My goal is to deliver efficient, accurate, and compassionate service that helps both patients and providers achieve seamless healthcare operations.

In my most recent role as a Customer Service Representative at Sutherland Global Services, I handled inbound calls from healthcare providers regarding claims, denials, payments, and benefit eligibility. I ensured that every issue was resolved promptly and accurately while maintaining HIPAA compliance and adhering to performance metrics such as quality assurance, resolution accuracy, and call handling time. My strong communication and problem-solving skills have consistently contributed to excellent customer satisfaction ratings and smooth provider experiences.

Before that, I served as a Personal Assistant in the insurance industry, supporting client communications, managing schedules, preparing applications, and coordinating various administrative tasks. This role helped me strengthen my organizational and multitasking abilities, as well as my attention to detail when handling confidential information and client records. I also have experience in technical support, where I learned the importance of patience, clear communication, and accuracy when guiding customers through problem resolution.

My professional background has shaped me into a reliable and adaptable individual who thrives in fast-paced virtual environments. I am proficient in Microsoft Office tools, CRM systems, and various remote work platforms including Hubstaff. I work effectively both independently and collaboratively, and I take pride in maintaining a high standard of professionalism, accuracy, and integrity in all tasks I handle.

I am fully equipped with a quiet home office setup, high-speed internet, a quality headset, and a reliable PC, allowing me to perform efficiently in remote roles. I am available to work during U.S. business hours and on weekends if required.

If you’re looking for a dependable and service-driven professional to support your healthcare or administrative operations, I’m ready to bring value, accuracy, and dedication to your team.