Jessa Ann Palmero Leonardo

Jessa- Ann Palmero Leonardo Address: Block 5 Lot 7 Wisdom Street, Veraville Townhomes 1, Brgy. Talon 5, Las Pinas City Contact number: - Email:- Objectives To obtain a position that will enable to use my strong organizational skills and ability to work well with other people. Work Experience JP Morgan Chase & Co. April 2017- April 2018 Sr. Specialist – CBS Auto Direct (Loan by phone) Processing applications for auto loans over the phone Assisting customers with their questions on applying Conveying decisions of their auto loan application GENPACT Services LLC August 2013 – August 2015 Process Associate Auto Loan Collections Assist customers with their delinquent accounts and provide solutions that can help them in their situation Skip tracing – look for the customer’s good phone number Provide payment plans that can help the customer catch up with their accounts August 2015 - April 2017 Trainer and Call Quality Analyst Conduct Process Training for New Hire Employees Conduct Refresher Trainings if needed on the Operations Monitor calls and check if calls are compliant Conduct huddles weekly including one on one coaching with the agents Send reports to Higher Management including Clients Attend Calibrations with the Client Educational Attainment College: PATTS College of Aeronautics Bachelor of Science in Tourism Management Year:- Skills Computer Literate (Microsoft Excel, Power point and Word) Time management Strong Communication Skills People management skills Strategic Thinking Effective Listening Skills Adaptability and ability to work under pressure Self-Motivated Decision Making, tolerant and flexible to different situations Training and Certification L1 Trained and Certified Lean Trained and Tested I hereby acknowledge that statement above is true and correct. _______________________________ Applicant’s Signature