Jessa

JESSA SATUR IT PROFESSIONAL Maular, Aloran, Misamis Occidental, 7206, Philippines iamzesa.github.io SUMMARY Detail-oriented IT graduate and Virtual Assistant with experience in website management, SEO, workflow automation, and administrative support. Proficient in WordPress, Zapier, and digital marketing tools. Proven ability to manage client projects, optimize processes, and deliver data-driven insights. Strong background in technical support, content management, and remote collaboration. SKILLS Technical & Design Tools: Microsoft Office, Canva, Adobe Photoshop, Adobe Illustrator, Adobe Premiere Web & CMS Platforms: WordPress, Wix, Kajabi, Thinkific Automation & Systems: Zapier, Zoho, Dubsado, SEMrush Programming (Basic): HTML, CSS, SQL, PHP, ReactJS, React Native, Flutter Social Media & Marketing Tools: Planoly, Tailwind, Later, Meta Business Suite Project Management & Collaboration: Trello, Asana, Slack, Monday.com, Notion Core Competencies: SEO optimization, lead generation, workflow automation, data analysis, administrative support, client management, technical support, problem-solving, communication WORK EXPERIENCE General Virtual Assistant (Part-time) | Online Freelancer - Remote 2019 – 2026 Managed client websites using WordPress and Kajabi, improving site functionality and user experience Created, scheduled, and optimized social media content, increasing engagement and audience reach Developed automation workflows using Zapier and reduce manual workload Supported SEO efforts through keyword research and on-page optimization to improve search visibility Generated leads through online research and cold email outreach campaigns Prepared performance reports, analytics insights, and client-ready presentations Provided administrative support including scheduling, documentation, and client communication Online ESL Tutor (Part-time) | RareJob Philippines- Conducted one-on-one online English lessons focusing on speaking, grammar, and comprehension Provided real-time feedback to improve pronunciation, fluency, and communication skills Maintained a supportive and engaging online learning environment Claims Specialist | Teleperformance Philippines Inc. Aug 2016 – January 2017 Processed and reviewed customer claims with accuracy and attention to detail Ensured compliance with company policies and documentation standards Maintained confidentiality of sensitive customer information Technical Support Representative | Convergys Philippines Oct 2015 – Jul 2016 Provided technical support via phone and chat for hardware, software, and connectivity issues Diagnosed and resolved customer concerns efficiently to improve satisfaction Documented issues and solutions using internal systems and knowledge bases Escalated complex technical problems to appropriate support teams EDUCATION Bachelor of Science in Information Technology University of Science and Technology of Southern Philippines Aloran Trade High School CERTIFICATIONS Career Service Examination – Professional Level (Passer) | March 2023 EF Standard English Test – C1 Advanced SY 2020 – 2024 SY 2007 – 2011