Jesna Veniegas Uytiepo
Lot 4 Block 4 Purok Lote Alijis,Bacolod City-/-
Personal Data
Date of Birth: July 31, 1987
Place of Birth: Metro Manila
Citizenship: Filipino
Height: 5’ 2”
Weight: 122 lbs
Civil Status: Single
Languages/Dialects: English, Tagalog, and Hiligaynon
Mother’s Name: Ma. Desiree H. Veniegas
Father’s Name: Tristan P. Uytiepo Jr.
Educational Background
Pre-SchoolSaint Francis Of Assisi School1994
ElementaryEducation and Training Center2000
SecondaryNegros Occidental High Schoo2004
CollegeLa Consolacion College-BacolodOctober 2008
Work Experience
October 2008La Consolacion College- BacolodWorking Student –
Librarian’s assistant, assist student borrowers, Library maintenance, book inventory
March 2005Chinky’s Practicumer- Food service,
Restaurant maintenance
May 2008Le Soleil de BoracayPracticumer- Food service,
Cook assistant, Room housekeeper
April 2013Teletech-BacolodTechnical Support Rep.-
Assist Customers on repairing their DSL and Wireless internet connection, send escalations to technicians for unresolved issues, device system pairing, check updates of escalations from higher Tier and call customers for updates.
May 2013-April 2017Convergys-BacolodTechnical/Customer Rep.-
Assist customers on repairing
Their cable internet, phone
,cable television service and email, schedule technicians for repair, send email escalations for higher system issue to higher Tier, send technician and customer representative escalations, process credit card and check payments, deals with billing inquiries, selling company service, order entry(service and technician installation schedule).
Character Reference:
Eden Q. YongLa Consolacion College-BacolodChief
-)Librarian
Jessa BodiosTeletech-BacolodTeam Leader
-)
Michael BentingananConvergys-BacolodTeam Leader
-)
