Jesca Patricia Cruz
Blk 45 Lot 19 Fiesta Communities, Brgy. San Rafael
Tarlac City, Philippines 2300
-
Email Address:-
Objective
I want to be part of a team where I can showcase my skills and knowledge in providing quality service to the customers while meeting the expectations of the clients.
Education
College Level
Philippine Women’s University - Tarlac
Hotel and Restaurant Services
2008 - 2010 (Undergrad)
Employment History
Sutherland Global Services
November 2013 – July 2014 – Customer Service Representative (Financial Support Program – Debit cards)
August 2014 – February 2015 - Technical Support (Technical Support Program – Anti-Virus)
March 2015 – July 2019 - Associate Manager (Technical Support Program – Anti-Virus)
Provides coaching and upskilling sessions to 20 consultants
Data Management
Conducts monthly business reviews regarding the team’s performance
Ensures calls, emails and chats of the consultants meet the quality parameters of the clients
Ally Homes – Ally Homes - Deck Ready (Reisterstown, MD)
March 2018 – July 2018 - Home Based (Part Time) – Appointment Setter (Cold Calling, Email and Inbound)
Mode Body Boutique (Chicago, IL)
July 2019 – Home Based (Part Time) - Appointment Setter (Outbound)
Cloudbeds
October 2019 – August 2020 – Onboarding Coach (Property Management System for Hotels and Channel Manager company)
Dietitians at Home
February 2020 to August 2020 – Scheduling and Logistics
PERSONAL INFORMATION
Birthday: December 12, 1992
Age: 27 yrs. Old
Sex: Female
Citizenship: Filipino
Status: Single
I hereby declare that the above information is true and correct to the best of my knowledge.
