Jesca Cruz

I'm a skilled and hardworking individual with over 5 years of experience in giving efficient and high-quality service to customers.

I've been in the BPO industry as a customer service representative for a year and then got promoted as Team Manager which lasted for 4 years. Over the course of my career, communicating with the client via email and phone, data analysis, call monitoring and taking escalation calls has been my routine.

I have knowledge in using MS Office tools like Microsoft Excel, Powerpoint and Word. I also have basic knowledge with Google Sheets and Docs. I've also experienced working with Zoho CRM, Zendesk, SalesForce, and many more.