Jerusalem Agapito

 Objective To work in a respectful position and to help the company to achieve its business goals by supporting different processes. Skills Good organizational, time management, customer service and problem-solving skills and the ability to meet deadlines with frequent interruptions Ability to exercise flexibility, initiative, good judgment and discretion Strong written and verbal communication Ability to set priorities in a complex environment Jerusalem r. agapito # 7 pREMIER ST., MENREY VILLAGE, GULOd, NOVALICHES, Q.C. CONTACT NO- /- - Experience August 2004 – March 2007 - Unionbank of the Philippines - Customer Service Associate - Teller Acts as a senior teller & co-custodian for Vault & ATM Manages cash replenishment (sufficient cash & w/in limit) for Vault and ATM. Process all over-the-counter transactions. Provides override function to junior tellers in encashments & withdrawals within override limit. Assists supervisor in handling GL balances and gives suggestions on how to improve processes. Able to perform efficiently & effectively any function anytime. May 2008 up to present - Citibank – Bank Teller / Customer Service Representative Credit Card Payment Express Machine Processor Process more than 400 envelopes both cash and checks a day Prepares daily discrepancy reports and submit end of day to head office Ensures the preventive maintenance of all CPE Machines every quarter ATM Custodian Analyzes the cash flow of 4 ATM’s in the branch and request cash vale from the cash unit department Prepares reports both ATM discrepancies and ATM daily volume Retrieves more than 200 cash and checks deposits a day Process the Cash Swapping and Cash Retrievals 3 times a week or once it’s needed Reconciles all the amount discrepancies both cash and checks and submit to checker Ensures the preventive maintenance of all ATM Machines every quarter Manages the Independent Cash count Vault Custodian Analyze the cash flow of the branch including the facility in Asian Development Bank Prepare the monthly cash count reports including vault cash, teller’s cash, ATM’s and BNA Machine Reconcile all the suspense both GL’s and Teller’s overage and shortage Handle 10 teller’s including the CPE, BNA and ATM machines every day Prepare the Monthly Volume of Teller’s Transactions Administer quality and audit controls Manage and control all the Manager’s check issuance, demand draft issuance like U.S. draft, Canadian and other 3rd currencies draft Ensure the closing of the vault in time manner to secure the bank cash and safety deposit box of the client. Customer Service Representative Assign as Citibanking Customer Service Representative Assign as Citigold Customer Service Representative Assign in Asian Development Bank as Customer Service Representative and vault custodian Process Credit Card advance over the counter Process Ready Credit Loan for Credit cardholders Bank Reconciliations Ensures all checks are completely filled out and no check discrepancies before submitting to clearing unit Ensures all outward local bank checks and foreign bank checks are balance end of day Process the Signature Updates and Account opening and ensures all documents are completely filled out and clearly scanned Process all local and international wire transfers report and submit to Transfer Unit Reviews Teller’s transactions everyday to avoid suspense of GL’s the following day Manages the team to submit their transaction reports end of day Manages the messenger team for outgoing and incoming documents such as mails, bank transactions and other reports Reconcile the branch variances when needed Education bachelor of science in business administration national college of business & arts syr- Academic Excellence Award for Departmental Award- Bronze Medalist san bartolome high school syr- Honor Student novaliches elemetary school syr- Honor Student character reference Mr. Reynaldo Cabuhat Branch Operations Service Manager Citibank N.A. Mr. Anna Margarita Oliveros Cash Service Officer Citibank N.A. Ms. Jocelyn Tan Relationship Manager Citibank N.A