Jersyl Gediela

Dedicated and versatile professional with a proven track record in customer service and back-office operations. Currently excelling as a Chat Support representative at Onlyfans, where I manage sales, engage with fans, build lasting relationships, and drive the sale of creators' PPV content. My responsibilities include answering website visitor questions, providing sales links, and offering discounts.

Previous roles include serving as a Customer Service Agent at Sykes Enterprises, where I handled transaction processing, issue resolution, and sales of Verizon products through phone interactions. As a Back Office Representative at Concentrix, I managed data processing tasks, including data entry, while answering emails, verifying documents, processing orders, and selling Globe products.

During my tenure as a Customer Service Representative at [24/7]ai, I successfully handled logistic accounts, providing solutions related to freight shipment and managing communication through phone calls, email, and Zendesk chat.

My background also extends to the retail sector, having worked as a Front End Cashier at S&R Membership Shopping. In this role, I collected payments, ensured accurate scanning of items, and assisted customers by explaining products, answering queries, and processing exchanges or refunds.

Key Skills:

Basic familiarity with computerized data entry

Effective verbal and written communication

Strong multitasking, prioritization, and time management abilities

Attention to detail and basic software knowledge

Flexibility to work on shifting schedules, including holidays

Proficient in Google Suite, Microsoft Word, Excel, and basic editing in Canva