Jerrymaye Pino

JERRYMAYE PINO Customer Service Representative CONTACT--1102 Juana Osmena Ext. Capitol Site , Cebu City Philippines 6000 EDUCATION + Elementary: University of Cebu | 2009 + High School: Abellana National School | 2013 + College: Golden Success College | 2017 (BSHRM) ABOUT ME Customer Service Representative with over 9 years experience in Sales, Technical Issues, Admin Task, Account Manager and resolving customers concern. Highly organized, self-motivated and proficient with computers driving brand loyalty and increasing customer engagement. EXPERIENCE Technical Support Representative - DEXCOM Working with the wider development team. Manage Patients Concern Help them with their medical devices. Web Advisor / 2022-Jan 2023 Newfold Digital/Dreamscape Network Helping customers with there hosting account SKILLS Manage website design, content, and SEO Marketing, Branding and . Checking on there website plug ins. Web Migration Cheking also there web hosting account and other services. Proficient in different Like SEO Tools, file managers, websites, etc. computer applications used in Working with the wider development team. a call center environment. Manage website design, content, and SEO Marketing, Branding and Logo Design Comfortable to work in rotating shifts and overtime if required. Communicative and cooperative with colleagues and clients. Ability to deliver the best Account Manager | January 2024- March 2024 BANX Manaagement As an Only Fans Chatter Handle Models Social Media Accounts Chat and Email Support | March 2024- August 2024 LifeLenz Software Development results even during the most Help correct payroll accounts stressed situations at work. Manage clients schedules using Sales force. Chat/Email Support | March 2024-August 2024 TRAKCEL Delivering CGT software solutions Help patients with there deliveries and tracking there therapy using Excellent multitasking and organizational skills. Negotiation Salesforce Customer Service Representative | April 2019 - 2022 CONCENTRIX Critical Thinking Effectively managed a high-volume of inbound and outbound Leadership customers calls. Answered a constant flow of customer calls with up to 3 calls in queue per minute. LANGUAGE Addressed and resolved customer product complaints empathetically and professionally. CHAT SUPPORT/TECH SUPPORT FOR 6 MONTHS English Bisaya Tagalog Telesales Associate | July 2017-Feb 2019 LIVE 2 SELL Handles outbound calls offering I.T reports. Data Gathering and Enter fact details in Xplan REFERENCES JHEANICE PIALAN Team Leader | Concentrix Phone: - Email : - GENEVIEVE CARANO-O Operations Manager | Live2Sell Phone:- Email : -