Jerry Geng

Jerry Geng Email:- Summary of Skills and Attributes Team Work  Worked effectively as part of the Student Ambassador team at the University of Waikato and was quick to adapt to meet the needs of the team. Problem Solving  Careful to approach situations in a neutral non-personal manner, employ active listening skills and ask appropriate questions to get to the root of the problem. Personal Management  Planning, organising and time management demonstrated in project management and working while studying. Communication  More than 1 year’s experience as a customer service assistant in the New Zealand Red Cross Store. Honours/Awards  International Excellent Student’s Scholarship -)  Employability Plus Programme Ambassador at The University of Waikato Employment History Customer Service Consultant March 2020 - Present TalentWorldGroup Plc. Work from Home  Responding promptly to customer inquiries.  Communicating with customers through various channels.  Acknowledging and resolving customer complaints.  Communicating and coordinating with colleagues as necessary. Student Ambassador Jan 2019 - Jan 2020 Waikato Management School Hamilton, New Zealand  Assist with some administrative tasks within the Management Student Centre.  Offer support to new students through the School Mentor Programme. Intern Office Assistant Jun 2019 - Nov 2019 Craigs Investment Partners Hamilton, New Zealand  Handling customer information with the CRM system.  Creating, maintaining, and entering information into databases. Assistant Business Services Manager Aug 2017 - Jul 2018 Dodam Guesthouse Management Company Seoul, South Korea  Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.  Using the information available, plan and control both the preparation of future shifts and effective communication to the team. Business Service Specialist Jul 2015- Jul 2017 Epic Sports Culture Co., Ltd. (Wholly owned American subsidiary) Urumqi, China  Created a business development database in order to evaluate performance and organise client.  Creating WeChat marketing plans and communicating solutions to potential clients online Administrative Office Assistant Jul 2014 - Jul 2015 China Railway 18 Bureau Group Co.,Ltd. Chengdu,China  Be responsible for the company's personnel work, including recruitment, staff relations, performance appraisal, welfare, etc.  Organised, drafted company administrative comprehensive work plans and audited other departments related documents Assistant Outdoor Security Trainer - Internship Apr 2013 - May 2014 Leadership Development International Tianjin, China  Take charge of the security of customers on high-rope courses and encourage them to complete the challenge. Education and qualifications Master: Business and Management The University of Waikato Nov 2018 - Nov 2019 Hamilton, New Zealand Bachelor: Chinese Literature Tianjin Normal University Sep 2010 - Jul 2014 Tianjin, China Projects:  Centres of Asia-Pacific Excellence Market Insights Programme 2019  Summer of Biz 2019 – Wellington WREDA Project Personal interests/activities     A very active person who enjoys the outdoors, running and hiking Volunteering in the Salvation Army store and the New Zealand Red Cross Volunteering in International Student Services Office at The University of Waikato Volunteering in Hamilton Police Station Referees Geoff Brown Gina Robertson Area Manager Career Development Services Manager Craigs Investment Partners University of Waikato Phone: - Phone: - /- Email:- Email:-