Jerrie Mae Tarrazona

 Jerrie Mae E. Tarrazona Blk. 66 Lot 6 Glendale Homes Subdivision Brgy. Granada Bacolod City 6100 Phone: - Email:- Summary of Skills and Attributes Self-motivated Customer Service Representative with 7 years of serving customers with clear and transparent interaction. Great communication skills combined with profound ability to resolve problems arising to ensure recurring business opportunities. A fun and friendly individual who is known for maintaining a professional environment in hectic situation. Ability to work in high volume fast paced environment. Employment History November 2015- Feb 2019, Risk phone dispute analyst, Ubiquity Global Services Inc. Currently task to handle Possible Compromised Account, Identity Theft and Claims cases Investigate and Analyse customers claims to provide proper resolution Making sure account security with company’s protocol Assisting customers regarding their account inquiries and financial options as their school disbursement preferences. October 2014- November 2015, Sales Representative, Zylun Phils. Inc. Worked as part of a dedicated sales team providing a high level of customer support and after sale service Responsible for loan application qualification Keep records of customer’s information August 2013- September 2014, Technical Support, Panasiatic Solutions Inc. Working with customers to identify device problems and advising solution Logging and keeping records of customer queries Analyzing call logs to spot common trends and underlying problems October 2011- July 2013, Sales Representative, Focus Direct Inc. Selling products and services using solid arguments to prospective customers Performing cost benefit analysis of existing and potential customers Maintaining positive business relationships to ensure future sales Reach out to customer leads through cold calling Education and qualifications Bachelor of Commerce, (management accounting major), University of St. La Salle - Bacolod 2010 Relevant topic include: Strategic Management, Cost Accounting, Risk Management, Decision Support System, Budgeting Personal interests/activities I am interested in Travelling, Cooking and Reading Conducted product Training with various projects from company I worked with. References Kirk Portasio Supervisor/ Team Leader Phone:- Jerome Cris Corugda Quality Assurance Analyst Phone:- Lory Angeles Quality Assurance Analyst Phone:-