Jerome Reyes

JEROME REYES Address: Phone: Email: Social: B 13 L 12 Hirono St. Fairwayview Dasmarinas Cavite --https://www.facebook.com/Selcrix SUMMARY Experienced professional in Food and Beverage industry transitioned to SME/LEAD Agent and Chatting Manager roles. Skilled in troubleshooting, call management, training, and report generation. Eager to contribute expertise and drive success in a long-term position. WORK EXPERIENCE Chatting Manager ,PRFL MGMT Aug 2022- Mar 2024 Managed a team of chatter to ensure timely and accurate customer support. Developed and implemented strategies to improve chat response times and customer satisfaction. Monitored chat conversations for quality assurance and provided coaching and feedback to agents for continuous improvement. Table Games Dealer, City of Dreams Manila Sept 2014 - Oct 2017 Conducted table games such as blackjack and poker with precision and professionalism. Ensured fair play and adherence to casino regulations at all times. Provided exceptional customer service, creating a welcoming and enjoyable gaming experience for patrons. SME/LEAD Agent, Teletech Nov. 2010 - Dec 2012 Led a team of SMEs to deliver efficient troubleshooting and resolution for customer inquiries. Provided guidance and training to agents, ensuring adherence to company policies and standards. Acted as a point of escalation for complex issues, demonstrating expertise in problem-solving and decision-making. EDUCATION Bachelor of Science in Hotel and Restaurant Management Philippine Christian University Major in management - Associate in Information and Technology- AMA Computer College Basic Information Technology ADDITIONAL INFORMATION Skills: CRM, Customer Experience, Skill development, Training and Development, Video Editing, Photo Editing, Customer service, Management, Leadership Languages: English Certifications: UI/UX Design (Incomplete)