Jerome Reyes

Hello! My name is Jerome Reyes, 9and I am an experienced professional with a diverse background that spans the Food and Beverage industry, customer service, and management roles. I have cultivated a robust skill set through years of hands-on experience, which I am eager to leverage in a long-term position where I can drive success and contribute to the growth of an organization.

I started my career in the Food and Beverage industry, where I developed a keen eye for detail, a strong work ethic, and a passion for providing exceptional customer service. During my tenure as a Table Games Dealer at City of Dreams Manila, I honed my ability to manage high-pressure situations with precision and professionalism. Conducting games like blackjack and poker, I ensured fair play and adherence to casino regulations while creating an enjoyable gaming experience for patrons. This role taught me the importance of customer satisfaction and the value of creating a welcoming atmosphere.

Transitioning into the customer service sector, I worked as an SME/Lead Agent at Teletech. In this role, I led a team of Subject Matter Experts (SMEs) to deliver efficient troubleshooting and resolution for customer inquiries. I provided guidance and training to agents, ensuring adherence to company policies and standards. Acting as a point of escalation for complex issues, I demonstrated my expertise in problem-solving and decision-making. This experience solidified my leadership skills and my ability to manage and develop a team effectively.

Most recently, I served as a Chatting Manager at PRFL MGMT, where I managed a team of chatters to ensure timely and accurate customer support. I developed and implemented strategies to improve chat response times and customer satisfaction, monitored chat conversations for quality assurance, and provided coaching and feedback to agents for continuous improvement. This role allowed me to refine my skills in team management, strategy development, and quality assurance.

In addition to my professional experience, I hold a Bachelor of Science in Hotel and Restaurant Management from Philippine Christian University, with a major in management. I also have an Associate in Information and Technology from AMA Computer College, where I gained a foundational understanding of IT principles.

I am proficient in English and possess a range of skills, including CRM, customer experience, skill development, training and development, video editing, photo editing, and leadership. I am also currently pursuing a certification in UI/UX Design.

Driven by a commitment to excellence, I take pride in my ability to adapt to new challenges and deliver outstanding results. I am excited about the opportunity to bring my expertise to a new role and contribute to the success of an organization.