Jerome Perillo
OBJ EC TI V E
I am eager to join your team and be an
individual contributor, ensuring tasks and
projects are completed with high quality
and delivered on time.
CO NT AC T
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Sariaya, Quezon, Philippines
HR DATA MANAGEMENT/REPORTING
QUALITY AND COMPLIANCE
CUSTOMER/TECHNICAL SUPPORT
WORK EXPERIENCES
QU AL ITY , COMP L I A N CE , A N D R EP O RT I NG SP E CI AL I ST
CGI Philippines
Mar 2017 – October 2023
ED UC A TI O N
Highlights: Served as the primary point of contact for all Human Resources
S O UT HE R N L UZ O N S T A TE U NI VE R SI T Y quality guidelines and principles. Developed and implemented a Quality
BS Business Administration
Control Measure to promptly identify and correct data inaccuracies, ensuring
Human Resource Developement
timely correction.
2012-Graduate
Assisted in the seamless migration of data from various tools to the Oracle-HR
Data Management System. Streamlined data management processes and
SK IL L S
simplified reporting, enabling more focused and actionable performance
evaluations and identification of areas for improvement.
• Customer/Technical Support
• Email Management
Job Responsibilities: Review completed cases, and processes to evaluate
• Calendar Management
quality and compliance of operations in relation to established HR guidelines
• Social Media Management
and procedures.
• Microsoft Office applications (Word,
Collect and analyze feedback to mitigate any process lapses or discover any
PowerPoint, and Excel)
ideas for process improvement.
• Data Management, Analysis, and
Create operational and organizational reports to evaluate performance and
Reporting
compliance. Analyze available data to diagnose and continuously improve
• Project Management
organization’s performance
• Process Streamlining
TEC H N IC AL SUP P OR T REP R ES E NT A TI V E
Alorica (West) Contact Services
Sep 2013 – Mar 2017
Highlights: Consistently exceeded all KPI metrics and recognized as a topperforming agent. Maintained perfect attendance, including during critical
working periods such as holidays, with no absenteeism issues.
Job Responsibilities: Inbound technical support assisting customers to install
newly acquired cable, internet, and phone service.
QU AL ITY AS S UR A N CE SP E CI AL I ST
Aegis People Support
Jul 2012 – Sep 2013
Receive and assess requests to determine all pertinent information are provided
before modifying and applying changes in the system.
Review completed cases to ensure quality standards are met to avoid
escalation and error impacting the business.
