Jerome Perillo

Jerome Perillo OBJ EC TI V E I am eager to join your team and be an individual contributor, ensuring tasks and projects are completed with high quality and delivered on time. CO NT AC T • • • -- Sariaya, Quezon, Philippines HR DATA MANAGEMENT/REPORTING QUALITY AND COMPLIANCE CUSTOMER/TECHNICAL SUPPORT WORK EXPERIENCES QU AL ITY , COMP L I A N CE , A N D R EP O RT I NG SP E CI AL I ST CGI Philippines Mar 2017 – October 2023 ED UC A TI O N Highlights: Served as the primary point of contact for all Human Resources S O UT HE R N L UZ O N S T A TE U NI VE R SI T Y quality guidelines and principles. Developed and implemented a Quality BS Business Administration Control Measure to promptly identify and correct data inaccuracies, ensuring Human Resource Developement timely correction. 2012-Graduate Assisted in the seamless migration of data from various tools to the Oracle-HR Data Management System. Streamlined data management processes and SK IL L S simplified reporting, enabling more focused and actionable performance evaluations and identification of areas for improvement. • Customer/Technical Support • Email Management Job Responsibilities: Review completed cases, and processes to evaluate • Calendar Management quality and compliance of operations in relation to established HR guidelines • Social Media Management and procedures. • Microsoft Office applications (Word, Collect and analyze feedback to mitigate any process lapses or discover any PowerPoint, and Excel) ideas for process improvement. • Data Management, Analysis, and Create operational and organizational reports to evaluate performance and Reporting compliance. Analyze available data to diagnose and continuously improve • Project Management organization’s performance • Process Streamlining TEC H N IC AL SUP P OR T REP R ES E NT A TI V E Alorica (West) Contact Services Sep 2013 – Mar 2017 Highlights: Consistently exceeded all KPI metrics and recognized as a topperforming agent. Maintained perfect attendance, including during critical working periods such as holidays, with no absenteeism issues. Job Responsibilities: Inbound technical support assisting customers to install newly acquired cable, internet, and phone service. QU AL ITY AS S UR A N CE SP E CI AL I ST Aegis People Support Jul 2012 – Sep 2013 Receive and assess requests to determine all pertinent information are provided before modifying and applying changes in the system. Review completed cases to ensure quality standards are met to avoid escalation and error impacting the business.