JEROME
MAQUITO
VIRTUAL ASSISTANT
EXECUTIVE SUMMA RY
EDUCATION
I am an experienced Customer
Experience Representative seeking
a full-time position in the field of
Customer Service, where I can
apply my knowledge and skills for
continuous improvement.
ARCHITECTURE TECHNOLOGY/GRAPHICS TECHNOLOGY
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES
2006 - 20 08
CURSO EN ESPAÑOL
HOLA AMIGOS
2023
MY EXPERTISE
Phone Communication
Email handling
Mediation
Performance and Behavioral
Coaching.
Time Management
Property Management
Microsoft Excel
Call Center
Management/Workforce
Management
Graphic Designs
WORK HISTORY
FRONT DESK REPRESENTATIVE/MAINTENANCE
COORDINATOR (REMOTE)
EXTENTEAM | JULY 2021 - OCT 2023
Communicate professionally and effectively with
guests, employees, and managers
Responds to and resolve guest inquiries complaints, and
concerns.
Process financial transactions accurately
Responds to emergency calls and report incidents as
HOW TO CONTACT ME
Phone: -
Email:-
PERSONAL
REFERENCE S
Louigie Christian Angeles, TDCX
(Phone: -
Email:-
necessary.
MAINTENANCE COORDINATOR (PROJECT-BASE)
HOMEVAULT PROPERTY MGMT | MAR 2020 - JUNE 2021
Communicate with tenants or homeowner via phone
or email regarding new or existing maintenance
issues.
Create and manage work orders thru AppFolio
Communicate with the vendors in scheduling with the
tenant if necessary and accepting calls from them
regarding specific notes from a work order.
follow up with the Resident Specialist Team to see if
we have performed all for the work necessary at the
property.
JEROME
MAQUITO
VIRTUAL ASSISTANT
EXECUTIVE SUMMA RY
I am an experienced Customer
Experience Representative seeking
a full-time position in the field of
Customer Service, where I can
apply my knowledge and skills for
continuous improvement.
TEAM LEAD
TDCX PHILIPPINES | MAY 2019 - FEB 2020
Took escalated calls and resolved complex issues for
Airbnb users.
Coached agents using GROW coaching approach.
Created daily performance updates for my team using
spreadsheet
Assisted agents with pay disputes
Ensured agents' timesheets are accurate
MY EXPERTISE
Phone Communication
Email handling
Mediation
Performance and Behavioral
Coaching.
Time Management
Property Management
Microsoft Excel
Call Center
Management/Workforce
Management
HOW TO CONTACT ME
Phone: -
Email:-
Evaluate call recordings and determine quality
opportunities of agents.
Send End-of-day and End-of-Week reports to Team
Lead and Operations Manager.
C USTOMER EXPERIENCE SPECIALIST/CASE MANAGER
TDCX PHILIPPINES | MAR 6 2017 - FEB2020
Answer inquiries from Airbnb users.
Troubleshoot website or mobile app issues.
Investigate and resolve issues raised by Airbnb users.
Mediate between Airbnb hosts and guests.
Explain Airbnb policies to users.
C USTOMER SERVICE REPRESENTATIVE
UNITEDHEALTH GROUP | FEB 2016 - OCT 2016
Work within the Fraud and Abuse unit to identify
PERSONAL
REFERENCE S
Louigie Christian Angeles, TDCX
(Phone: -
Email:-
through data analytics provider claims
involving
potential fraud, waste or abuse
Develop and maintain general knowledge of provider
billing manual, other healthcare reimbursement
policies, and state and federal regulations related to
healthcare fraud and abus e.
Proactively research, interpret, and communicate all
new and existing legislative and regulatory
requirements for all states and lines of business, in a
timely and efficient manner.
JEROME
MAQUITO
VIRTUAL ASSISTANT
SPONSOR DONOR RELATIONS (COMPASSION
EXECUTIVE SUMMA RY
I am an experienced Customer
Experience Representative seeking
a full-time position in the field of
Customer Service, where I can
apply my knowledge and skills for
continuous improvement.
MY EXPERTISE
Phone Communication
Email handling
Mediation
Performance and Behavioral
Coaching.
Time Management
Property Management
Microsoft Excel
Call Center
Management/Workforce
Management
Graphic Designs
INTERNATIONAL)
REPRESENTATIVE/SUBJECT MATTER EXPERT
STARTEK PHILIPPINES | DEC 2012 - OCT 201 5
Served Compassion International sponsors with the
highest level of service, providing prompt, personal,
and meaningful responses to all Donors.
Took escalated calls and resolved complex issues for
Donors .
Assist representatives with account-specific questions.
Send End-of-day and End-of-week reports to Team
Lead and Operations Manager.
TIER II TECHNICAL SUPPORT REPRESENTATIVE
(TIME WARNER CABLE)
STARTEK PHILIPPINES | DEC 2011 - DEC 2012
Responds to customer inquiries of a technical or
complex nature which are predominantly routine, but
may require deviation from standard screens, scripts,
and procedures.
Responsible for providing quality technical support to
customers and to installation and service personnel
HOW TO CONTACT ME
Phone: -
Email:-
who are having problems using the company’s
products. Requires advanced technical knowledge of
the company’s products and services. May assess
needs and suggest/promote alternative products or
services .
PERSONAL
REFERENCE S
Louigie Christian Angeles, TDCX
(Phone: -
Email:-
CONTACT CENTER ASSOCIATE
I-ELEV8 CONTACT SOLUTIONS | JAN 2010 - FEB 2012
Appointment Setting
Called calling
