- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Cebu City, Cebu, Philippines
- Experience:
- 5 years
JEROME MANUEL FAJARDO
Customer Support Specialist with 5+ years of experience across ecommerce, healthcare, and fashion retail. Adept at managing highvolume client interactions with empathy and precision. Skilled in CRM
documentation, dispute resolution, and cross-functional collaboration
with a strong foundation in client advocacy and process optimization.
Key Skills
Commercial Cooking NC II
(Competency-Based Skills
Training)
Department of Manpower
Development and Placement
(DMDP)
Ramos Street, Cebu City
July 2014 – September 2014
Bachelor of Science in
Nursing (BSN)
Southwestern University
Urgello Street, Cebu City
2007 – 2012
High School Diploma
Cebu Normal University
Osmeña Boulevard, Cebu
City
2003 – 2007
Elementary Education
Colegio del Santo Niño
Magallanes Street, Cebu City
1995 – 2003
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Case documentation & follow-through
CRM tools: Zendesk, Trengo, Salesforce
Legal document handling (billing, disputes, client records)
Omni-channel support: voice, chat, email
Google Workspace & Microsoft Office
Empathetic client communication
Workflow prioritization & SLA adherence
WORK EXPERIENCE
Senior Frontline Support Representative
XtendOps PH | J.Crew — Sept 2024–Present
• Delivered empathetic support to clients navigating complex order and
billing issues
• Collaborated with internal teams to resolve disputes and document
case outcomes
• Identified process gaps and proposed improvements to enhance client
experience
Customer Support Representative
Payflex | EXL Service Philippines — Aug 2022–Jan 2023
• Handled sensitive financial inquiries with discretion and accuracy
• Documented case resolutions in CRM for audit and compliance
• Followed through on escalated cases to ensure full resolution
• Seller Support / Billing Representative
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eBay NA | ePerformax — Oct 2018–Feb 2020
• Liaised between sellers and billing/legal departments to resolve
account disputes
• Reviewed documentation and ensured completeness before case
closure
• Maintained detailed case notes and tracked resolution timelines
