Jerome Manuel Gonzales Fajardo

Customer Support Specialist with 5+ years of delivering exceptional service across e-commerce, healthcare, and retail. I thrive in fast-paced, high-volume environments, managing complex cases with empathy, accuracy, and a focus on long-term customer relationships.

Proficient in Zendesk, Salesforce, Trengo, MAO, and Shopify, I bring expertise in omni-channel support (voice, chat, email), case management, and dispute resolution. Known for my ability to collaborate cross-functionally, streamline workflows, and turn challenges into opportunities for customer success.

I’m passionate about client advocacy and leveraging technology to improve processes, ensuring every interaction leaves a positive, lasting impression.