Jerome Agonia Morales

Jerome A. Morales Address: Phase 2 Blk 9 Lot 10 Villa Elena Langkaan I Dasmarinas, Cavite Phone: - Email:- EXPERIENCE Concentrix ( Iron Mountain ) [ July 2019 – May 19, 2023 ] Customer Service Associate ● ● ● ● ● ● ● ● ● Assisted customers in placing orders. Respond to inquiries via email. Answer billing-related questions Provide invoice copies and inventory reports. Process payments over the phone. Communicate with the transportation team to make sure orders are completed. Track orders and provide ETA. Create price estimates. Close salesforce tickets LetHub ● ● ● [ March 23, 2020 – April 3, 2020 ] Cold-calling warm leads Update property listings Admin tasks Iqor Resolution Supervisor (Sprint) ● ● ● [ July 2016 - June 2019 ] Assisted agents with inquiries on the process, quality, and process Took escalation calls Submit daily deliverables Collections Support Representative (Sprint) [ March 2015 – June 2016] ● Collect payments and set payment arrangements ● Explained phone bills, handled bill disputes and bill adjustments ● Assisted with basic troubleshooting of handsets and phone activations ● Offered and activated total equipment protection on devices ● Assisted with postpaid plan change EDUCATION College/Vocational level [ August 2018 - July 2022 ] St. Dominic College of Asia Bachelor of Science in Psychology Secondary level [ June 2008 - March 2012 ] Bacoor National High School CERTIFICATIONS Certified Human Resource Associate [ March 2022 ] SKILLS ● ● ● ● ● Email and chat communication Handle inbound and outbound calls Use Microsoft Office Applications and Google Apps to create, organize and present documents Typing and data entry Inbox Management TOOLS 1 Poor MS Word / Google Docs MS Excel / Google Sheets MS PowerPoint / Google Slides Google Drive Canva Facebook Instagram Twitter LinkedIn Salesforce CRM GoHighLevel iCare CRM Slack Hubstaff Skype Zoom Gmail Hubspot 2 Fair 3 Good 4 Very Good x x x X X X X X X X X X X X X X X X 5 Advance d