Jerome Abiquibil Reyes

JEROME REYES FREELANCER CONTACT WORK EXPERIENCE -- Chat Support Rep https://www.linkedin.com/in/jeromereyes-3b5a66107/ Dasmarinas Cavite TPPH-FHCS, INC. SKILLS: Basic photo editing - Responded to customer inquiries via chat, email and phone regarding product and service offerings Assisted customers with billing inquiries, service requests, and technical issues Resolved customer complaints and escalated issues as necessary Maintained a high level of professionalism and customer satisfaction with each interaction Achieved and exceeded performance metrics including first contact resolution and average handle time UX Design Process: Empathize, Define, and Ideate, Build Wireframes and LowFidelity Prototypes, Conduct UX Research and Test Early Concepts Customer service Troubleshooting Coaching and training Time management Casino Dealer MELCO RESORTS LEISURE & BLOOMBERRY RESORTS AND HOTELS - Dealt various casino games such as blackjack, baccarat, and poker Operated gaming tables and ensured that all games were conducted fairly and according to casino regulations Provided excellent customer service to players and maintained a positive attitude in a fast-paced environment Communicated with pit bosses and other dealers to ensure smooth gameplay Trained new dealers in the proper procedures and rules of casino games Communication skills Subject Matter Expert REFERENCES Reference Name Available upon request. Available upon request. Reference Name Available upon request. Available upon request. TELETECH CUSTOMER CARE MANAGEMENT - Managed an internet service provider account, handling supervisor calls and coaching of agents Conducted training sessions for new agents on product knowledge and customer service best practices Created training materials and updated knowledge databases JEROME REYES FREELANCER TO WHOM IT MAY CONCERN, Dear Client, I am thrilled to submit my application for the the advertised job. I am confident that my relevant skills and experience make me a strong candidate for this role. My experience as follows has equipped me with a solid foundation. In addition, I have a proven track record of delivering outstanding customer service, both in my previous positions and in my personal life. I enjoy interacting with people and helping them, which I believe is essential to providing exceptional customer service. I am excited to join your team and work alongside individuals who are passionate about your vision. As someone who is eager to learn and grow, I am confident that I can make a meaningful contribution to your organization and help ensure its success. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further and demonstrate how they align with the requirements of the position. SINCERELY, JEROME REYES