Jermaine Adaya

Jermaine L. Adaya Block 5 Lot 1 Cattleya Homes Imus, Cavite. Cell.No:- Email​:- _________________________________________ Objective To be able to apply the knowledge and skills that I have learned. And to further develop them and become a successful, career driven individual. Education ● University of Perpetual Help System Dalta. Alabang-Zapote Avenue, Pamplona 3, Las Piñas City 2003-Present ● Treasury of the Golden Word School Villa Luningning Subd.,Talon Las Pinas City- ● Diplomatic School, Yangon Yangon, Myanmar- Languages ● English and Filipino ​Professional Experience ● LizardBear Lair Tasking Inc. (TaskUs) ○ September 30, 2016 to Present ○ Trainer - Learning & Development ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Dedicated Product Specifics Trainer for Wish Facilitates training sessions to new hires and tenured teammates alike. Formulates Training plan and relevant training methods to use Creates and implements upskills training materials and sessions. Updating of campaign knowledge base and creating job aids for teammates. Coached teammates as necessary to ensure metrics are met and goals achieved. Gathers and provides post training session results to ensure goals are met. Acted as one of the point of contacts for the clients on anything that has to do with process and training needs. Participated in client meetings, conference calls and visits as needed. Creates and conducts client update management process. Created & Facilitated Project-Self Training material on Public Speaking 101. ● Capital One Support Service Center Philippines ○ Oct 5, 2015 – April 1, 2016 ○ Senior Associate Representative ■ ■ Provided customer service to both customers and internal agents. Assisted them with dispute concerns and inquiries ● Convergys Alabang 3. ○ September 19, 2011 to October 4, 2015 ○ Technical Support Representative. ■ ■ Acted as a Subject Matter Expert. ■ Provided basic and intermediate level of technical support to customers and agents alike. Facilitated updates and classroom trainings In charge of Operations handover for new hires and became their Acting TL. Participated in Operations and Leadership meetings for Strat. Plans and process improvement. Performed DM (Workforce) Duties and was in charge of meeting and/or maintaining Service Level Agreements. ■ ■ ■ ■ Took supervisory calls which required expertise in tools and process knowledge to resolve complaint or customer calls. ● Convergys Alabang 2. ○ December 4, 2009 to June 17, 2011 ○ Customer Service Representative ■ Provided basic customer service to an inbound and outbound Line of Business. ● Teletech Novaliches ○ March 1,2008 – June 4,2008 ○ Customer Service Representative ■ Provided basic customer service to an inbound and outbound Line of Business. Personal Information My name is Jermaine L. Adaya. I’m single and 31 years of age. My height is 5’2” and I weigh 170lbs. I was born on November 4, 1986 in Riyadh, Saudi Arabia. I’m a Filipino citizen and a Roman Catholic. My father’s name is Joselito E. Adaya. He’s currently a Finance Officer deployed in Iraq. My mother’s name is Eliza L. Adaya. She’s a housewife. I’m interested in acquiring new skills and knowledge. I am very much into watching movies and attending music events. Character References I hereby certify that the above mentioned information is true to the best of my knowledge. __________________________ Jermaine L. Adaya