Jerlin Joy
IT Application Specialist | QA Engineer | ERP & Systems Support
Professional Summary
Results-driven Business Analyst and IT/QA professional with 6+ years of experience in ERP
systems, SQL database management, business process analysis, and workflow optimization.
Skilled in translating business requirements into technical solutions, designing functional
specifications, and supporting system implementations. Experienced in stakeholder collaboration,
end-user training, and quality assurance across healthcare, media, and enterprise environments.
Fast learner with proven ability to adapt to new ERP platforms, including Allegro, and deliver
impactful results.
Core Competencies
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ERP Systems Support & Configuration (CRM/ERP, SQL-based systems)
Business Process Analysis & Workflow Mapping
SQL Database Management & Reporting (SSRS, Crystal Reports)
Functional, Regression & UAT Testing
System Implementation, Data Migration & Validation
End-User Training & Documentation
Stakeholder Collaboration & Consulting Support
Agile & SDLC Methodologies
Professional Experience
Research Administration Intern
Houston Methodist, Houston, TX | May 2025 – Aug 2025
● Translated regulatory policies into system requirements and technical workflows for clinical
research systems.
● Conducted audits and system validations, improving dataset accuracy by 15%.
Analyzed and optimized workflows, reducing protocol review time by 10%.
● Collaborated with cross-functional teams to enhance lifecycle management of enterprise
systems.
QA Analyst
Shalom Media USA, Edinburg, TX | Nov 2018 – Aug 2024
● Managed end-to-end QA and testing for ERP and enterprise applications across web, mobile,
and banking systems.
● Wrote and executed SQL queries to ensure data integrity across Oracle and MSSQL
databases.
● Documented workflows, created functional specifications, and trained 2,000+ end-users to
improve system adoption.
● Supported ERP system migrations and contributed to Agile sprint planning and
retrospectives.
● Facilitated defect resolution and collaborated with developers and business stakeholders to
improve system functionality.
Software Test Engineer (QA)
IO-Market Software Services, Thrissur, India | Feb 2018 – Nov 2018
● Developed and executed test plans for ERP modules, including functional, regression, and
UAT cycles.
● Validated secure transactions and optimized system reliability.
● Documented system issues and coordinated with developers to ensure smooth go-live.
Junior Java Developer
BigLeap Solutions (P) Ltd, Calicut, India | Jul 2017 – Sep 2017
● Designed and tested Java-based applications, improving system performance and usability.
● Created unit test cases and collaborated in code reviews for quality assurance.
Education
B.Tech in Computer Science and Engineering
Mahatma Gandhi University, Kerala, India
Certifications & Technical Training
● Java Programming Certification – Active since 2017
● SQL Database Management & Reporting (SSRS, Crystal Reports)
● ERP Systems Support & Configuration – In Progress
Technical Skills
ERP Systems (Oracle, SQL-based) • SQL Server • SSRS • Crystal Reports • BAQ/BPM Concepts • Agile
& SDLC • JIRA • Postman • Selenium • Microsoft Office Suite • HTML/CSS/JavaScript
Additional Information
● Work Authorization: Eligible to work in the U.S.
● Work Preference: Hybrid / On-site (Houston, TX)
● Willing to Relocate: Yes
