Jerlin Joy

I am a detail-oriented IT Support and QA professional with over 6 years of experience supporting end users, training teams, and ensuring smooth system adoption during migrations and upgrades. I enjoy bridging the gap between technical solutions and business needs by creating clear documentation, training materials, and user-friendly support. I am passionate about continuous learning, including exploring AI and automation tools, and I bring adaptability, strong communication, and a collaborative spirit to every role.