Jericko Martin

Jericko Martin ​Multi-channel technical and customer support specialist. Summary A versatile professional with over nine years of diverse experience in administrative and client-facing roles. I am adept at meticulous data management, ensuring operational efficacy through a strong commitment to accuracy and precision. My expertise includes handling high volumes of financial and numerical data, providing multi-channel support (phone, chat, email), and maintaining consistently positive outcomes by following detailed instructions and processes. I have a proven ability to work independently and am proficient with a variety of platforms and tools, like Google Workspace, Microsoft Office Suite, and CRM systems. I am a quick and willing learner, with a track record of delivering high-quality results and ensuring client satisfaction. Experience Data Entry Specialist RedWood Logistic​ ​ ​ ​ ​ ​ ​ ​ ​ Jul 2025 — Sep 2025 ●​ Processed a high volume of financial data by accurately entering invoice information into a Transportation Management System (TMS) for payment processing. ●​ Ensured data accuracy and clarity by communicating directly with clients to follow up on invoices and clarify any unclear details, directly contributing to 100% data integrity. Credit Repair Specialist 700 Credit Experts​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Jan 2025 — Sep 2025 ●​ Analyzed and optimized client credit reports by reviewing monthly updates and identifying subtle factors influencing score changes, demonstrating exceptional attention to detail. ●​ Tracked improvements from disputed items and provided proactive communication to clients regarding score changes and credit report progress. ●​ Managed all client correspondence by promptly responding to messages and inquiries, ensuring clear and consistent communication. Shopify Support Advisor TaskUs ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Aug 2024 — Jan 2025 ●​ Provided email and chat support to Shopify merchants, ensuring prompt and accurate resolutions. ●​ Troubleshooting issues within the Shopify platform, including integrations and payment systems. ●​ Maintained high customer satisfaction scores by strictly adhering to Standard Operating Procedures (SOPs) and personalizing responses. Senior Process Executive Cognizant ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Jun 2022 — Aug 2024 ●​ Delivered multi-channel support (phone, chat, email) for Google Merchant Center and Google Ads users. ●​ Managed case documentation and followed up to ensure timely resolution and customer retention, highlighting a commitment to data integrity and process management. Advisor I, Customer Service Concentrix ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Oct 2019 — Nov 2021 ●​ Supported users of Google Play and Family Link apps, resolving app issues and account concerns. ●​ Accurately documented and categorized each case for data integrity and process tracking. Associate-Infrastructure Mgmt. Sutherland Global Services ​ ​ ​ ​ ​ ​ ​ ​ ​ May 2015 — Oct 2019 ●​ Provided multi-channel customer support for a telecommunication and anti-virus company. Education Central Luzon State University​ ​ ​ ​ ​ ​ ​ ​ June 20010 - April 2015 ●​ Bachelor of Arts in Development Communication A Bachelor of Arts in Development Communication is a field that focuses on using communication to promote social and economic progress. This course involves applying strategic communication principles and tools, such as various media platforms, to facilitate planned social change within communities. The goal is to help communities improve their quality of life by empowering them to make informed decisions and address their own problems. Technical Proficiency ●​ Google Workspace, Microsoft Office Suite ●​ Adobe InDesign, Capcut, Audacity, Canva ●​ Zendesk, DisputeFox, Google's Internal CRM ●​ Shopify Admin, Google Merchant Center ●​ Facebook,Instagram, TikTok, Youtube ●​ Ring Central, Slack ●​ Basic HTML, CSS Willingness to learn and be trained on new tools, softwares, and platforms.