Jericko Martin

As a highly versatile professional with over 10 years of diverse experience, I am currently working as a Data Entry Specialist. My expertise is rooted in meticulous data management, and I am highly adept at ensuring operational efficacy through a strong commitment to accuracy and precision. My professional journey has equipped me with a robust skill set that spans administrative support, multi-channel client support, and technical troubleshooting across various industries. I pride myself on my ability to handle complex and repetitive tasks with a high degree of focus, ensuring every detail is accounted for.

In my current role as a Data Entry Specialist at Red Wood Logistic, I am responsible for processing a high volume of financial data by accurately entering invoice information into a Transportation Management System (TMS) for payment processing. I take proactive steps to ensure complete data accuracy and clarity by communicating directly with clients to follow up on invoices and clarify any unclear details. This direct contribution has been key to maintaining 100% data integrity within the system, ensuring smooth and timely payment processing. This role has solidified my ability to handle large quantities of sensitive information while adhering to strict processes.

My experience also includes a role as a Credit Repair Specialist at 700 Credit Experts, where I honed my attention to detail and client communication skills. I was responsible for analyzing and optimizing client credit reports by reviewing monthly updates and identifying subtle factors that influenced score changes, demonstrating my exceptional attention to detail. I also provided proactive communication to clients regarding their score changes and credit report progress. My ability to manage all client correspondence promptly and professionally ensured clear and consistent communication, building trust and satisfaction.

Prior to this, I provided multi-channel support as a Shopify Support Advisor , where I assisted Shopify merchants through email and chat, ensuring prompt and accurate resolutions to their platform issues. I was responsible for troubleshooting a wide range of issues, including complex problems related to integrations and payment systems. A key part of my success was my strict adherence to Standard Operating Procedures (SOPs), which ensured consistency, while my ability to personalize responses helped me maintain high customer satisfaction scores.

My background also includes extensive experience with Google's ecosystem. As a Senior Process Executive at Cognizant, I delivered multi-channel support (phone, chat, email) for users of Google Merchant Center and Google Ads. I meticulously managed case documentation and followed up to ensure timely resolution and customer retention, highlighting a commitment to data integrity and process management. In my role as a Customer Service Advisor at Concentrix, I supported users of Google Play and Family Link apps, where I resolved app issues and account concerns. In both roles, I meticulously documented and categorized each case to ensure data integrity and effective process tracking. My professional journey began in May 2015 as an Associate-Infrastructure Management, where I provided essential multi-channel customer support for a telecommunication and anti-virus company.

I am proficient with a variety of platforms and tools, including Google Workspace and Microsoft Office Suite. I am also highly experienced with various CRM systems like Zendesk and DisputeFox , as well as industry-specific platforms such as Shopify Admin and Google Merchant Center. For communication, I am well-versed in using RingCentral and Slack. I am a quick and willing learner, with a proven ability to independently deliver high-quality results and ensure client satisfaction. My track record speaks to my reliability and my dedication to contributing positively to any team or project.