Jerick Manansala

Jerick Manansala

Customer Service Representative
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
31 years old
Location:
General Santos City, South Cotabato, Philippines
Experience:
2 years
JERICK MARQUEZ MANANSALA Phone:- Email:-Address: Brgy. Mabuhay, Klinan 5, Uson Phase 3, General Santos City Birthday: January 13, 1994 ______________________________________________________________________ CAREER OBJECTIVE Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my skills & abilities in the field of psychology. ______________________________________________________________________ TECHNICAL SKILLS • • • • • Analytical Skills Project Management Social Media Experience Technical Writing Microsoft Office (MS Word, Excel, PowerPoint, Internet, etc) ______________________________________________________________________ PERSONAL SKILLS • • • • • • • • • • Excellent written and verbal communication skills Highly organized and efficient Planning / Event Planning Communication Ability to Work Under Pressure Time Management Proven leadership skills and ability to motivate Adaptability Teamwork Decision making ______________________________________________________________________ EDUCATION College: Bachelor of Arts in Psychology (Octoberian-) Notre Dame of Dadiangas University Marist Ave. General Santos City Bachelor of Science in Electronics and Communication Engineering -/Unfinished) Notre Dame of Dadiangas University Marist Ave. General Santos City Bachelor of Science in Computer Engineering -/Unfinished) Notre Dame of Dadiangas University Marist Ave. General Santos City Secondary: SPED Integrated School -) Purok Malipayon, Brgy San Isidro, General Santos City Elementary: Dadiangas West Central Elementary School - Sampaloc St, General Santos City ______________________________________________________________________ ACHIEVEMENTS • • • Vice President - of Men’s Ability to Associate with Society -) President - of Men’s Ability to Associate with Society -) Member - Society of Psychological Youth -) ______________________________________________________________________ SEMINARS ATTENDED • • • Seminar-Workshop: “GTC CARES! Touching Hearts, Influencing Lives.”, Notre Dame of Dadiangas University, January 7, 2017 Psych on the Go: The Challenges and Opportunities of Millennial Psychologists, Notre Dame of Dadiangas University, October 1, 2016 Resume Writing, Ethics in the Workplace, and Personality Development, Notre Dame of Dadiangas University, February 18, 2017 ______________________________________________________________________ PRE-PROFESSIONAL EXPERIENCE New Day Recovery Centre (OJT) 2017 • Addiction Treatment Program This is an Internship and we meet with clients to identify problems—emotional, mental and behavioural—in their lives. Through observation, interviews and tests, the psychologist will diagnose any existing or potential disorders. Then, together with the client, we formulate a program of treatment according to the client’s needs. Psychologists monitor the client’s progress on a regular basis to ensure that their needs are met by the course of action, and to adjust it if necessary. Department of Agrarian Reform (OJT) 2017 • Personnel Office This is an Internship and we deal with the day-to-day HR responsibilities and are the liaison between the organization, employees and benefit vendors. This essential role helps ensure that employee needs are met and that critical HR files are taken care of. Notre Dame of Dadiangas University IBED Espina (OJT) 2017 • Guidance Office This is an Internship and our first priority as the counselor is to ensure that students perform their best academically. Counselors in secondary education are tasked with helping adolescents navigate the unique educational, social and behavioral obstacles related to attending school. This may include issues such as staying in school and avoiding substance abuse. They must also act as social workers, seeking to identify home-based problems that may negatively impact the academic and social development of students. OB Gaming GenSan – November – February- • Attendant I work as a Cafe Attendant. I provide a complete computer facility or unit to customer. I offer foods and beverages to add comfort to customer's internet surfing activity. They are to print, data encode, troubleshoot internet problems that a customer might encounter. Valex Goh (Online Job/Home Base) – March – February- • Customer Support Representative We support customers by providing helpful information, answering questions, and responding to complaints. We are the front line of support for clients and customers and we help ensure that customers are satisfied with products, services, and features. We manage customer queries and complaints. We also are asked to process orders, modifications, and escalate complaints across a number of communication channels. BabyorBump (Online Job/Home Base) – April – January- • Customer Service Representative We give and support to customers and provide a helpful information and responding to complaints. We used Gorgias as our platform in providing service to customers. I also help moderate Facebook comments and chats to customers. I also process cancelation, refund and process orders.
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