Jericho

Jericho Galera--#4 Purok 16 Agro Road, Irisan Baguio City OBJECTIVE Seeking for challenging opportunity where I will be able to utilize the experience the skills I have gained and developed for the past years of working in BPO industry and as a Virtual Assistant. EXPERIENCE 01/2018 – 03/2020 04/2020 10/2020 11/2020 05/2022 05/2022 01/2024 03/2024 12/2024 EDUCATION CSR (SITEL BAGUIO) Worked as a Customer Service Representative for a US newspaper account, assisting customers with missing deliveries, subscription payments, and cancellations. ENGLISH TUTOR (OXPHONE INTERNATIONAL) Taught English to Korean students aged 9 to 50, focusing on language skills development. CSR (PACIFICALL INC.) Handled customer service for a leading US cooking ware brand, managing email and inbound calls regarding product replacements and inquiries. CSR (CONCENTRIX BAGUIO) Provided customer support for eBay users, addressing inquiries about purchases, warranty activations, and assisting with basic app or website troubleshooting. VIRTUAL ASSISTANT I worked for a company that provides and sells shortnotice and early driving practical test dates in the UK. My role involves selling these test dates to both first-time candidates and those retaking the test. I need to gather information from buyers, including their license and theory numbers, and input this data into a spreadsheet for booking. After my team books the tests, I inform the buyers and provide my client’s bank account details for payment. Besides selling and collecting customer information, I am knowledgeable in using the DVSA website, allowing me to cancel, swap, and book tests as needed. 3RD YEAR COLLEGE UNIVERSITY OF BAGUIO Bachelor of Information Technology UNDERGRADUATE Good Communication Skills SKILLS Background in managing retail and billings accounts Proven work experience in handling both outbound and inbound calls Familiarity with back-office work Experience using various CRM tools and systems Proficient in using Microsoft software and tools