Jericho

Hi! I’m an experienced Customer Service Representative and Virtual Assistant with over six years of professional background in customer support, administrative tasks, and remote assistance. I’ve worked with international clients across different industries—from handling subscription issues for a US newspaper, to managing product inquiries for a cookware brand, and supporting eBay users with account concerns and troubleshooting.

In my most recent role as a Virtual Assistant, I helped a UK-based company sell and manage short-notice driving test bookings. I was responsible for gathering client information, organizing data in spreadsheets, processing bookings through the DVSA website, and handling payment communications. I’m comfortable juggling multiple tasks, staying organized under pressure, and communicating clearly and professionally with clients.

I’m confident in using various CRM platforms and Microsoft tools, and I have a strong background in both inbound and outbound customer interactions. Whether I’m solving a problem, organizing schedules, or keeping customers happy, I always aim to deliver quality work with a positive attitude.