Jeric Peralta

JERIC PERALTA ONLINE PROFESSIONAL Career Experience About Me Think of me as the missing piece that keeps your business running smoothly. I specialize in inbox management, customer service, executive support, and social media, ensuring that every process is seamless and every detail is covered. You focus on the big picture— I’ll handle the details. If you’re looking for someone who can wear multiple hats and still exceed expectations, let’s talk. Let’s Get In Touch! - | --Capas, Tarlac, Philippines facebook.com/jeric.deguzman.peralta.18 instagram.com/jeric.de.guzman linkedin.com/in/jeric-peralta-8475b8208 Skills Summary Fast-learner & reliable Positive Attitude Excellent communication skills Results-driven professional Detail-oriented and organized Creative and flexible Can work without supervision Problem analysis and problemsolving Excellent time management & organizational skills Executive Services Specialist II (June 2023 to February 2025) Cloudstaff Philippines Inc. | Abramson Labor Group Managed a high-volume email inbox and scanned mail for both the Workers' Compensation and Prelitigation Departments, ensuring that all legal documents were properly sorted, processed, and assigned. Helped attorneys stay on top of their cases by organizing and forwarding important emails, including deposition dates, transcripts, client evidence, personnel files, QME appointments, settlement documents, and more. Ensured that every scanned mail and legal correspondence reached the right attorneys and departments so nothing got lost in the shuffle. Worked closely with teams across the firm—including Claims, Paralegals, Depositions, QME, and Settlement Admins—to keep cases moving smoothly. Used email, fax, and scanned mail to update case details, making sure attorneys had the latest information they needed to act fast. Maintained strong email etiquette and attention to detail while handling sensitive legal documents, always meeting strict deadlines and ensuring smooth operations. Executive Services Specialist II (September 2021 to May 2023) Cloudstaff Philippines Inc. | Avetta LLC Served as the primary point of contact for suppliers, helping them navigate Avetta’s platform, meet compliance requirements, and optimize their supply chain management. Managed a high volume of supplier interactions via phone, email, and chat, ensuring prompt and effective resolution of inquiries. Assisted suppliers in completing their prequalification process, ensuring they met industry and Avetta-specific compliance standards. Provided technical guidance on Avetta’s platform, tools, and resources, helping suppliers streamline operations and improve efficiency. Analyzed supplier data and performance metrics to identify gaps, offering insights and recommendations to drive compliance and success. Collaborated with internal teams to address supplier concerns, ensuring seamless communication and issue resolution. Maintained accurate records of supplier interactions and progress using Avetta’s CRM system, including Service Cloud (SFDC). Stayed updated on industry trends to enhance supplier support strategies and contribute to continuous improvement initiatives. Real Estate VA I Lead Generation Specialist (June 2021 to October 2021) IYG Digital (Australia) Identified and qualified high-potential leads for IYG Digital’s real estate services, ensuring a steady pipeline of valuable prospects. Built and maintained targeted marketing lists, leveraging online databases, industry publications, networking events, and social media to find ideal clients. Managed and updated a comprehensive prospect database, keeping track of contact details, demographics, preferences, and engagement history for accurate follow-ups. Engaged with potential clients via email and social media outreach, crafting persuasive, personalized messages to generate interest and spark meaningful conversations. Conducted strategic outbound lead generation, proactively searching for individuals and businesses that aligned with IYG Digital’s ideal client profile. Created engaging video content for email campaigns using Wondershare Filmora and Canva, enhancing outreach efforts and increasing response rates. JERIC PERALTA ONLINE PROFESSIONAL Career Experience Educational & Training History Tarlac State University (2019) Bachelor of Science in Business Administration major in Marketing Management COURSEBELT (Online Courses, 2021) Graphic Design with Canva Course WordPress and Marketing Course SEO for Beginners Course Social Media Management Course Facebook Ads Course Email Management and Support Course Department of Information and Communication Technology (DICT, 2021) Social Media Marketing and Advertising Training Udemy Online Courses (2025) Complete guide to Selling on Amazon Seller Central inc. FBA, FBM, Product Creation, Amazon PPC, Orders & Pricing Amazon FBA Guide: From Zero to Product Specialist / Assistance Queue / SME (January 2020 to May 2021) Sitel Philippines Corporation | AT&T/DirecTV Earned a promotion to Product Specialist/SME, recognizing expertise in billing, technical support, and service-related problem-solving. Served as a go-to expert for frontline agents, providing real-time guidance on complex billing disputes, service interruptions, and account adjustments. Managed high-priority escalations, ensuring quick resolutions while maintaining service quality and customer satisfaction. Trusted to handle supervisor-level responsibilities, taking over calls for critical customer concerns and ensuring adherence to company policies. Delivered live coaching and mentoring to customer service representatives, helping improve their issue-resolution skills and efficiency. Assisted supervisors with team operations, including scheduling, meeting coordination, reporting, and documentation management. Analyzed team performance trends, identifying inefficiencies and providing data-driven recommendations to enhance service delivery. Played a key role in process optimization, improving workflows to increase productivity and customer satisfaction. Maintained performance dashboards and reports, ensuring management had access to real-time insights for strategic decision-making. Customer Service Representative (December 2018 to January 2020) Sitel Philippines Corporation | AT&T/DirecTV Delivered exceptional customer support, addressing inquiries, concerns, and requests with professionalism and efficiency. Assisted customers with billing-related issues, including payment processing, account adjustments, and dispute resolution, ensuring accuracy and compliance with company policies. Troubleshot technical issues for AT&T/DirecTV services, providing clear, step-bystep guidance to restore functionality. Processed service modifications, including upgrades, downgrades, and cancellations, while identifying retention opportunities. Managed customer service requests, such as equipment replacements, service transfers, and account updates, ensuring timely resolution. Maintained accurate records of customer interactions using AT&T/DirecTV’s CRM system for seamless follow-ups and issue tracking. Collaborated with Sales, Retention, and Technical Support teams to resolve escalated issues and improve customer satisfaction. Recommended upsell and cross-sell opportunities, aligning customers with AT&T/DirecTV services that met their needs. Consistently met and exceeded key performance metrics, including CSAT (Customer Satisfaction), AHT (Average Handling Time), and FCR (First Call Resolution). Software & Tools Expertise Seller Shopify: Your Essential Guide to Ecommerce Success Selling on eBay Complete Course Start an eBay Business Service Cloud (SFDC) ActrionStep Sprout Social Salesforce Google Suite MS Office Vidalytics Lemlist CRM Wondershare Filmora Adobe Photoshop RingCentral Calendly CompanyCam Marketsharp Eagleview Talkdesk Teams Zoom Capcut Canva Avaya Slack Trello Loom