Jeric Peralta

Hi, I’m Jeric Peralta, an experienced Inbox Manager, Executive Assistant, and Customer Service Specialist with 6 years of expertise in client communication, workflow optimization, and administrative support. I’ve worked with top companies across various industries, including telecommunications, real estate, legal services, and compliance management.

✅ Inbox & Email Management – Managed high-volume inboxes and streamlined communication as an Inbox Manager at Cloudstaff (Abramson Labor Group, 2023 to 2025), ensuring efficient email organization and correspondence handling.

✅ Executive & Administrative Support – Provided executive-level assistance as an Executive Services Specialist at Cloudstaff (Avetta LLC, 2021 to 2023), managing compliance workflows, document reviews, and supplier onboarding.

✅ Customer Service & Product Expertise – Delivered exceptional customer support as a CSR and Product Specialist/SME at Sitel Philippines (AT&T/DirecTV, 2018 to 2021), troubleshooting technical issues and training teams on products and processes.

✅ Real Estate Virtual Assistance & Digital Marketing – Assisted an Australian real estate coach as a Real Estate VA at IYG Digital (2021), focusing on lead generation, client outreach, and digital marketing to support his coaching services for real estate agents.

✅ CRM & Workflow Optimization – Proficient in Salesforce, Google Suite, MS Office, RingCentral, Talkdesk, and Slack, helping businesses stay efficient and organized.

I thrive in fast-paced environments, quickly adapt to new challenges, and bring efficiency, organization, and problem-solving to every role. Whether managing inboxes, supporting executives, or optimizing workflows, I ensure smooth operations and high-quality service.

Let’s connect and discuss how I can help optimize your business operations and drive results!