Jeric Arsaga

Jeric Padowelao Arsaga Address: Km 105, Barangay Dancalan Ilog, Negros Occidental Mobile:- Email:- CAREER GOAL To obtain a position of Customer Service Representative where I may employ my skills, using proficiency in customer services and a keen eye for detail in order to ensure total customer satisfaction I learned from my previous experiences in the same field To be in the BPO industry using the most of my convincing strategy and the aptitude to demonstrate exquisite performance and provide excellent customer experience To show competitiveness and indubitable knowledge on establishing connection between me and my clients/customersand ensure to get their demands right the first time that shall result in uncustomary execution of work KEY STRENGTH Can do Multi-Tasking Amenable for any work schedules Flexible and can easily adapt from one line of business to another Efficient and knowledgeable on analyzing customer’s issue PROFESSIONAL SKILLS Proficient in Microsoft Office (Word, Excel and Power Point) Knowledgeable in other computer applications like CorelDraw and Photoshop PERSONAL INFORMATION Single, Male, 23 years of age, Born on February 26 1997 – Manila, of Filipino citizenship. Good communication skills in both oral and written (English and Filipino). Able to learn quickly, demonstrate flexibility and determination; Strong research skills developed through projects; Can work well in team and as an individual Critical thinker and passionate person when it comes to the job or task that has been given. Had already obtained call centre experience for several years and gained skills and ability to be more competent and adapt easily in BPO industry. CAREER HISTORY Teleperformance Philippines –Mall Of Asia Annex Building Pasay (03/10/2015 - 05/20/2016) Handled an Australian Telco Account Worked as Customer Service Representative for 2 LOB(Line Of Business) in the same year Had experienced being SME or Support for trainees/nesters Has good statistics or metrics for month to month basis including ATTENDANCE Telco Services Australia - Five Ecom MOA Complex (05/03/2017 – 05/07/2018) Worked Customer Service and Sales Associate Supported Australian Telco Account Knowledge in sales strategy and pitch Had shown impeccable attendance and performance including ATTENDANCE ARB Call Facilities Inc. (07/15/2019 – 01/01/2021) Worked as a Loan Originator for a Financial Account Handled different portfolio of an American Lending Company Manage to reach monthly quota though outbound calls on interested customers Able to undergo Management Training for Supervisory Position such as Trainer or Team Leader BARK Inc. (01/04/2021 – Present) Worked as Happy Ambassador Supported dog-owners in tracking their shipment, replacing damaged toys and incorrect packages, issue refund for billing concerns and etc. Able to adapt easily to a Work-From-Home set up as chat and email support representative EDUCATIONAL BACKGROUND Vocational: Finishing Course For Call Centre Agents NC II - Informatics Alabang Las Piñas City Tertiary: Polytechnic University of the Philippines - Anonas, Sta. Mesa Manila Kalakhang Manila Secondary : Las Piñas East National High School - Kasoy St. Verdant Acres Las Piñas City Primary: Pamplona Elementary School Central - Pamplona Uno Las Piñas City CHARACTER REFERENCES Name: Richie Duropan Occupation: Call Centre Agent Contact Number:- Relationship: Co-Worker Name: Reel Rose Lequin Occupation: Call Centre Agent Contact Number:- Relationship: Co-Worker Jeric P. Arsaga (Applicant)