Jeremy Parker

Jeremy Parker ( 413) - 654 - 7289 |-| West Palm Beach, FL 33417 Summary As a specialist in supporting electronic services with extensive experience in customer relations, I would like to establish a long-term career with an accredited company that can utilize my skills and experience in a competitive environment. My qualifications include Great customer service, being a fluent typist at over 60 words per minute, having Adept verbal skills and an understanding of conversation flow. I am Adaptable to changing hardware and software on both front-end and back-end assets and have broad comprehension of problem-solving techniques. Experience Healthcare Recruiter Barton Healthcare Staffing• West Palm Beach, Florida 06/2022 - 01/2023 Connected healthcare professionals with hospitals across the U.S. for temporary contracts Analyzed resumes and conducted interviews with potential candidates to ensure hospital compatibility. Utilized social media, work-search websites and contacted healthcare facilities to find new hospitals and broaden the client database. Collaborated with company teams to create outreach programs and maximize in-house efficiency. Collections Trainer Fiserv • West Palm Beach, Florida 12/2020 - 02/2022 Trained and assisted agents with the collection of payments over the phone. Provided customer service and was involved in training new team members each month. Assessed skill gaps in process and assisted teams in implementing changes. Created training modules to assist agents with understanding accounts, applications and call flow. Extensive product usage and testing to get a thorough understanding of services provided Customer Service Representative Sitel • Pompano Beach, FL 02/2021 - 12/2021 Answered inbound calls, bringing customers through the process of setting up accounts and processing payments through our service. Handled customer inquiries, answered questions, and resolved problems in a timely manner. Customer Service Representative First Data • Coral Springs, FL 06/2017 - 09/2019 Provided billing support for clients and conducted work through various computer applications, utilizing processes and product information effectively Assisted customers over the phone with updating personal information, processing payments and submitting confidential documentation. Cross-trained to be able to provide support for multiple accounts within the company Introduced customers to other services that were offered within accounts. References available upon request