Jeremy Parker

As a specialist in supporting electronic services with extensive experience in customer relations, I would like to establish a

long-term career with an accredited company that can utilize my skills and experience in a competitive environment. My

qualifications include Great customer service, being a fluent typist at over 60 words per minute, having Adept verbal skills

and an understanding of conversation flow. I am Adaptable to changing hardware and software on both front-end and

back-end assets and have broad comprehension of problem-solving techniques.

Experience

Healthcare Recruiter

Barton Healthcare Staffing• West Palm Beach, Florida

06/2022 - 01/2023

Connected healthcare professionals with hospitals across the U.S. for temporary contracts

Analyzed resumes and conducted interviews with potential candidates to ensure hospital compatibility.

Utilized social media, work-search websites and contacted healthcare facilities to find new

hospitals and broaden the client database.

Collaborated with company teams to create outreach programs and maximize in-house efficiency.

Collections Trainer

Fiserv • West Palm Beach, Florida

12/2020 - 02/2022

Trained and assisted agents with the collection of payments over the phone.

Provided customer service and was involved in training new team members each month.

Assessed skill gaps in process and assisted teams in implementing changes.

Created training modules to assist agents with understanding accounts, applications and call flow.

Extensive product usage and testing to get a thorough understanding of services provided

Customer Service Representative

Sitel • Pompano Beach, FL

02/2021 - 12/2021

Answered inbound calls, bringing customers through the process of setting up accounts and processing

payments through our service.

Handled customer inquiries, answered questions, and resolved problems in a timely manner.

Customer Service Representative

First Data • Coral Springs, FL

06/2017 - 09/2019

Provided billing support for clients and conducted work through various computer applications, utilizing

processes and product information effectively

Assisted customers over the phone with updating personal information, processing payments and submitting

confidential documentation.

Cross-trained to be able to provide support for multiple accounts within the company

Introduced customers to other services that were offered within accounts.

References available upon request