Jeremiah Uy

 Jeremiah Gilsano Uy 78 Upper Katipunan St, Mansasa, Tagbilaran City, Bohol 6300-Contact Number: - QUALIFICATIONS SUMMARY Graduate of Bachelor of Science in Business Administration Major in Marketing Management Years of experience in Call Center setting Able to adapt in diverse work environment Able to work individually and in a team Committed and driven to succeed WORK EXPERIENCE JPMorgan Chase & Co 7th Floor, e-Bloc Tower, Jose Ma. Del Mar Avenue, Cebu I.T. Park, Apas, Cebu City, Philippines 6000 January 20, 2011 - July 23, 2017 Consumer Online Technology Support - Senior Service Specialist I May 2015 - July 23, 2017 - Responds to complex customer inquiries, supporting multiple client types, multiple products and services and/or complex products - Performs complex research and takes action to resolve - Takes escalated calls of online concerns with complex and or recurring issues Telephone Banker I February 17, 2014 – May 2015 To provide personalized customer service to exceed clients’ time and quality expectations To process transactions promptly and accurately responds to clients’ requests and inquiries, including administration of all rewards and fees To process customer inquiries by proceeding through appropriate work flows determined by probing and listening To be responsible for attending financial and non-financial customer inquiries (e.g. billing errors, disputed transactions, misapplied payments and other general inquiries and account maintenance). To integrate knowledge of Chase products and services in recognizing customers’ needs; asking questions to learn about customer preferences directly related to Chase products and services, explaining features and benefits and how it addresses account holder’s preferences or concerns, facilitates enrollment of the customer in the program or transfers them to the correct department to process clients’ request To have a heavy emphasis placed on communication and interpersonal skills To be passionate about providing quality customer service and must enjoy working in a marketing support-focused environment well To be results-oriented and enjoys the challenge of meeting or exceeding goals To appreciate the importance of playing a key role in helping Chase retain and grow the business through the ability to provide high quality customer service and be well equipped with products and services knowledge so as to enhance customer experience Chase Auto Finance Financial Advisor January 20, 2011 – Feb 16, 2014 Servicing existing auto loan customers Sales & Service Representative 2 Convergys R. Arcenas Estates., Banawa Hills, Cebu City Philippines 6000 November 12, 2007 – November 16, 2009 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Listen attentively to customer needs and concerns; demonstrate empathy Clarify customer requirements; probe for and confirm understanding of requirements or problem Meet customer requirements through first contact resolution Confirm customer understanding of the solution and provide additional customer education as needed Prepare complete and accurate work and update customer profile Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity Participate in activities designed to improve customer satisfaction and business performance Place and/or receive customer inquiries that may require deviation from a script or sales flow process Update customer records Troubleshoot, research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training Skills and Interests Fast learner Strong problem solving skills Strong communication skills Can confidently deal with people to all walks of life Love learning Fluent in English, Tagalog, and Cebuano; can understand a little Fukien Chinese Fond of basketball Likes acting EDUCATIONAL BACKGROUND Bachelor of Science in Business Administration Major in Marketing Management Graduated March 2016 University of Cebu, Cebu City, Philippines 6000 Bachelor of Science in Management Accounting June 2006 – October 2007 University of San Carlos, Cebu City, Philippines 6000 Bachelor of Science in Computer Engineering June 2003 – Oct 2006 University of Cebu, Cebu City, Philippines 6000 Secondary Education Graduated March 2003 Timber City Academy, Butuan City, Philippines 8600 Elementary Education Graduated March 1999 Timber City Academy, Butuan City, Philippines 8600 CHARACTER REFERENCE Judyven Barontoy JP Morgan Chase & Co - Team Leader Contact no- Ivan Nicholas Hamoy JP Morgan Chase & Co - Team Leader Contact no- Aira Castro JP Morgan Chase & Co - Team Leader Contact no-