Jeremiah Uy

Hi Everyone,

I am a motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want. Over the years, I have worked with the telecommunications and banking & finance industry with the last 6 years as a Consumer Online Technology Support for JP Morgan & Chase. I want to work in a company that has unique spirit and which not only believes in giving people the freedom to do a great job, but also support them in achieving their goals.

My Skills and capabilities include the following:

• Proficient in written and spoken English
• Proficient in MS Office and Google Apps
• Knowledge of relevant software computer applications and equipment
• Build rapport, listen, clarify and manage conversational flow
• Manage upset customers, conflicts and challenging situations
• Cross-trained and can provide back-up for other customer service representatives
  when needed.
• Willingness to co-operate with others and work to the greater good
• Knowledge of customer service principles and practices