JEREMIAH ATERI GRIFFINS
INFORMATION TECHNOLOGY SUPPORT ASSISTANT
Profile
Diligent, dependable, self-driven and vibrant team member. I work well in a team set-up, I am ambitious, focused, responsible with good communication skills, dedicated to offering exemplary quality services.
Seeking opportunities for personal and professional growth to help attain highest and quality standards in the Information Technology field.
Contact
PHONE:
+254 -
P.O. BOX;-
NAIROBI (KENYA)
WEBSITE:
https://www.linkedin.com/in/jeremiah-griffins-6043b9129/
EMAIL:-
Hobbies
Playing Rugby
Traveling
Swimming
Networking
EDUCATION
St. Paul’s University-
B.SC in Business Information Technology
St. Thomas Moore Nguviu Boys High School-
Kenya Certificate of Secondary Education
Grade B- (54 Points)
WORK EXPERIENCE
Sama Source
Designation: Quality Analyst
Duration: July 2022- To Date
Main Duties;
Analysing taskers’ work output against guidelines/standards and providing feedback
Coaching taskers and helping them improve on their weaknesses
Providing feedback to Team Leaders on identified areas that individual members of the team need to improve on for coaching
Providing feedback and recommendations on recurring and widespread gaps that should be addressed through training/refresher trainings
Maintaining an up-to-date record of individual taskers’ quality performance for use in performance reviews.
Cloud-Factory
Designation: Data Specialist
Duration: February 2019-June 2022
Main Duties;
Carrying out data research that’s used to helps in the improvement of Artificial Intelligence.
Drawing image annotation and image tagging using software’s provided by the organization on different projects data used in improving Artificial Intelligence as well.
Using Microsoft office to record data entry and data analysis that helped keeping the data in an organized manner for future reference.
Offered Quality Assurance ensuring that the end product delivered to the client met the client’s requirements.
IBIS Styles Hotel
Designation: Information Technology Trainee
Duration: August 2021- November 2021
Main Duties;
Offered IT support for the hotel network which improved the overall operations of the business
Managed the hotel network, printers, servers as a system admin that helped in ensuring smooth running of different departments
Setting up meeting rooms for conferences
Troubleshooting and supporting client’s issues one on one improving customer relationship and reliability
Techno Brain
Designation: Customer Service Representative
Duration: July 2018–January 2019
Main Duties;
Monitoring and managing inbound and outbound calls
Keeping records of all calls in a comprehensible way for future reference
Identifying clients’ needs and issues and offering a solution which helped and improved First Client Resolution rate of the organization
Up selling new products and services for the company that improved the company’s sales
Building sustainable and positive relationship with the clients hence building a good rapport with the clients
United States International University
Designation: IT Support Intern
Duration: September 2016–December 2016
Main Duties;
Diagnosing and resolving hardware and software fault for the students
Monitoring the office PCs and the network system which helped improved systems quality
Monitored calls at the institutions call center where was tasked in offering assistance remotely
SKILLS
Excellent communication skills
Data entry and transcribing skills
3D and 2D image annotation
Managing Windows Server 2016
Troubleshooting
Personal core values
Self-discipline
Professionalism and Confidentiality
Resilience
Honesty
Ethics and Integrity
