JEREMIAH ADEGBULE
CUSTOMER SERVICE REPRESENTATIVE / VIRTUAL
ASSISTANT
CONTACT
--Federal Housing Area, Abuja
PROFILE
Experienced Customer Service Representative with a
background in sales, telemarketing, and customer support.
Skilled in resolving customer issues, maintaining strong
relationships, and delivering high-quality service. Proven track
record in driving customer satisfaction and sales growth while
handling high volumes of calls in fast-paced environments.
SKILLS
Customer Service
WORK EXPERIENCE
Customer Service Representative & Cold Caller
Sales & Telemarketing
Elizeta LLC
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Conflict Resolution
Responded to customer inquiries, resolving concerns and
Market Research
providing information about products/services.
Relationship Building
Communication
Conducted cold calls to potential clients, introducing
products and services to increase customer base.
Multitasking & Time Management
Presentation & Reporting
Documented customer interactions and provided timely
follow-ups to ensure customer satisfaction.
Data Entry & CRM Tools
Maintained a positive attitude while handling a high volume
of calls daily.
EDUCATION
Bachelor of Engineering
University of Port Harcourt-
Petroleum Engineering
Customer Service Representative
Outsource Global Services
-
Answered an average of 100 calls per day in a high-volume
call center.
Resolved customer complaints professionally and efficiently,
LANGUAGES
English
ensuring high satisfaction.
Contributed to the company’s highest quarterly customer
satisfaction rate of 92%.
Trained and mentored entry-level customer service reps to
improve communication, listening, and multitasking skills.
JEREMIAH ADEGBULE
CUSTOMER SERVICE REPRESENTATIVE / VIRTUAL
ASSISTANT
INTERESTS
WORK EXPERIENCE
Reading
Sales Representative & Catalog Manager
Watching Football
LuGold Enterprise
Interacting
Learning
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Managed and updated the product catalog, ensuring
accuracy and up-to-date listings.
Assisted customers in product selection and provided
CERTIFICATIONS
Virtual Assistant certificate ( Alison )
Certificate of participation in Cigne
customer care training
Certificate of completion in Graphic
product knowledge to enhance sales.
Built strong relationships with clients, fostering repeat
business and referrals.
Created promotional materials to drive sales and attract new
customers.
design ( Grin Visuals )
Collaborated with the marketing team to develop strategies
for boosting product visibility.
REFERENCES
Sales Representative
Dolu Real Estate Company
Gavin Paterson
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Created lists of individuals and companies to contact after
conducting research on the target audiences.
Formulated an informative audio presentation, and aimed to
provide prospective clients with the most valuable
information possible.
Trevor Myers
Answered questions, comments, concerns relating to our
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services and products.
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Remained professional and polite at all times.
Worked to stay up-to-date regarding products and offerings.
Graphic Designer
Freelance
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