Jeremiah Adegbule

JEREMIAH ADEGBULE CUSTOMER SERVICE REPRESENTATIVE / VIRTUAL ASSISTANT CONTACT --Federal Housing Area, Abuja PROFILE Experienced Customer Service Representative with a background in sales, telemarketing, and customer support. Skilled in resolving customer issues, maintaining strong relationships, and delivering high-quality service. Proven track record in driving customer satisfaction and sales growth while handling high volumes of calls in fast-paced environments. SKILLS Customer Service WORK EXPERIENCE Customer Service Representative & Cold Caller Sales & Telemarketing Elizeta LLC - Conflict Resolution Responded to customer inquiries, resolving concerns and Market Research providing information about products/services. Relationship Building Communication Conducted cold calls to potential clients, introducing products and services to increase customer base. Multitasking & Time Management Presentation & Reporting Documented customer interactions and provided timely follow-ups to ensure customer satisfaction. Data Entry & CRM Tools Maintained a positive attitude while handling a high volume of calls daily. EDUCATION Bachelor of Engineering University of Port Harcourt- Petroleum Engineering Customer Service Representative Outsource Global Services - Answered an average of 100 calls per day in a high-volume call center. Resolved customer complaints professionally and efficiently, LANGUAGES English ensuring high satisfaction. Contributed to the company’s highest quarterly customer satisfaction rate of 92%. Trained and mentored entry-level customer service reps to improve communication, listening, and multitasking skills. JEREMIAH ADEGBULE CUSTOMER SERVICE REPRESENTATIVE / VIRTUAL ASSISTANT INTERESTS WORK EXPERIENCE Reading Sales Representative & Catalog Manager Watching Football LuGold Enterprise Interacting Learning - Managed and updated the product catalog, ensuring accuracy and up-to-date listings. Assisted customers in product selection and provided CERTIFICATIONS Virtual Assistant certificate ( Alison ) Certificate of participation in Cigne customer care training Certificate of completion in Graphic product knowledge to enhance sales. Built strong relationships with clients, fostering repeat business and referrals. Created promotional materials to drive sales and attract new customers. design ( Grin Visuals ) Collaborated with the marketing team to develop strategies for boosting product visibility. REFERENCES Sales Representative Dolu Real Estate Company Gavin Paterson --- Created lists of individuals and companies to contact after conducting research on the target audiences. Formulated an informative audio presentation, and aimed to provide prospective clients with the most valuable information possible. Trevor Myers Answered questions, comments, concerns relating to our - services and products. - Remained professional and polite at all times. Worked to stay up-to-date regarding products and offerings. Graphic Designer Freelance -