I am a motivated customer service agent with extensive experience as a virtual assistant. I am a well-read, well-informed person who can be assigned a variety of responsibilities because of my expertise with a wide range of topics.
I am capable of managing a high number of calls, paying attention to the smallest details, being trustworthy, having good active listening skills, and promptly and expertly resolving client complaints.
I have been with the BPO industry for 4 years. Taking inbound, outbound calls, and email. proficiency with CRM tools like Salesforce, Slack, Google Sheets, Microsoft, Skype, Discord, and Zoom.
I adhere to deadlines, and effectiveness and quality are always my top priorities. Send me a message if you need someone who works hard to impress! Please let me know how I can support you and your company.
I am a good team player and have outstanding verbal and written communication skills, as well as active listening abilities.
Here are some things I can assist you with:
Answering questions about a company's products or services.
Processing orders and transactions.
Resolving issues and troubleshooting technical problems.
Delivering information about a company's offerings.
Providing proactive customer outreach.
Handling customer complaints.
Collecting and analyzing customer feedback.