Jereco M. Vedia
Urban Deca Homes Marilao, Marilao, Bulacan, Philippines
Skype: jerecovedia | -|-Bachelor of Science in Business Management – Asia Pacific College
Excellent Virtual Assistant with Extensive Background in Sales
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More than 9 years of working experience in the BPO industry with extensive background in sales, support, and
operations management
Excellent communication, collaboration, and customer service skills
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Lead a team of two people reach 2500% growth within 2 years by spearheading creation of protocols and processes
that lessened order processing time and sign up process for enterprise customers that resulted in increase in overall
company revenue
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Quickly learns and masters new technology; equally successful in both team and self-directed settings; has a can-do
attitude and driven towards success
Work Experiences
RingCentral (September 2014 to February 2019)
Team Leader – Deal Desk Team (Effective date: June 2016 to February 2019)
Help layout protocols and processes to deliver the best sign up process for enterprise customers and assist sales
executives with processing large deals
Manages and oversees a team of Enterprise Deal Desk Analysts in processing complex orders such as contracts for
multiple deals
Acts as invoice billing liaison in conducting secondary credit-worthiness validation or facilitating credit approvals when
needed
Manage device inventory and number forecast
Serves as a guru for anything related to order processing and answer queries related to it
Helps HR in interviewing applicants for any job vacancies within the department
Holds meetings and coaching sessions with team members
Sales Representative - Account Manager (Effective date: September 2014 to May 2016)
Ensure that the customers are happy and satisfied with the service by means of providing them above satisfactory
customer service and support
Look for opportunities or upsell potentials to grow the assigned book of accounts/customer-base and help the company
get more clients and businesses to sign up with the services
ADK (March 2018 to Present – Part-time Home-based Job)
Virtual Assistant
Responsible for Quickbooks management
Research possible partners
Entering orders and invoices
Wells Fargo (July 2013 to July 2014)
Phone Banker
Help customers needing assistance on their accounts with Wells Fargo such as checking, savings, certificate of deposits,
credit card accounts
Resolve banking issues for customers to give them the best banking experience
Suggested products and services that will benefit customers and help them maximize their banking
Alveo Land Corp. (February 2013 to June 2013)
Outbound Sales Representative III – Onsite at Google as a Digital Marketing Specialist and Certified Google AdWords Expert
Presented purchase offers to sellers for consideration
Compared a property with similar properties that have recently sold to determine its competitive market price
Advised clients on market conditions, prices, mortgages, legal requirements and related matters
Promoted sales of properties through advertisements, open houses, and participation in multiple listing services
Accompanied buyers during visits and inspections of property, advising them on the suitability and value of the
homes they are visiting
Prepared documents such as representation contracts, purchase agreements, closing statements, deeds and
leases
Synnex Concentrix Corporation (September 2011 to February 2013)
Technical Support Representative
Dish Network – providing solution(s) for clients who were having hard time setting up their satellite TV
Educated customers about the services offered by the company
Helped customers on their billing concerns
Offered additional products and invited them to avail promotions
Citibank N.A. (September 2010 to February September 2011)
Merchant Officer (Intern)
Support merchant customers who use Citibank POS terminals with concerns regarding technical problems, requests, and
complaints via phone, email, and on-site visit
