Jercris Fragata

 JERCRIS GORDOVE FRAGATA Blk 23 Lot 32 Mabuhay Homes 2000 Darangan, Binangonan, Rizal E-mail:-Contact #:- PERSONAL DATA Date of Birth: January 04, 1988 Place of Birth: Pasig Civil Status: Married Citizenship: Filipino Height: 5’4 Weight: 180 lbs. Religion : Christian Born Again Father’s Name: Jerry Fragata Occupation: Government Employee Mother’s Name: Crispina Fragata Occupation: Housewife EDUCATIONAL ATTAINMENT 1999 – 2000 Mabuhay Homes 2000 Elementary School (Tertiary) 2000 – 2004Vicente Madrigal National High School (Secondary) 2004 – 2006 Asian Institute of Computer Studies (Computer Technology) Associate Graduate EMPLOYMENT RECORD Description Feb 2017 - Present Upwork/Freelancer Virtual Assistant Property Management Software Administrator/Bookkeeper. (Propertyware, Buildium, Appfolio, Bill.com and Quickbooks) Upwork Profile: https://www.upwork.com/o/profiles/users/_~014aa13b896df1705b/ Freelancer Profile: https://www.freelancer.com/u/Jcjuris.html Providing services and expertise in relation to: •General Setup •Creating of Buildings, Units, Houses & Apartments, Lease Agreements, Tenant Move-in/Move-out Process, Update Tenant Deposits and Entering Vendor Bills. •Reports/Statement Generation •Reconciliation •Bookkeeping, Researching and resolving balance discrepancies Feb 2014 – Feb 2017 Realpage Inc. (Propertyware) Product Support Providing support to all Propertyware clients in relation to: •General Setup •Creating of Buildings, Units, Houses & Apartments, Lease Agreements, Tenant Move-in/Move-out Process, Update Tenant Deposits and Entering Vendor Bills. •Reports/Statement Generation •Reconciliation •Bookkeeping, Researching and resolving balance discrepancies •Sites configuration (WordPress) •Marketing Properties (email marketing, internet research, social media marketing, ad postings.) •ePayment, credit card, check scanner and eSignature •Quickbooks Bookkeeping August 2012 – Feb 2014 Teletech (Telstra) Technical Support Representative Providing technical support to customers by researching and answering their questions or troubleshooting their problems in relation to electronic devices, be it internet connection, mobile phones, computers/laptops or Cable TV. July 2011 - August 2012 PCCW Teleservices (Belkin) Technical Support Representative Providing technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step Solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus. April 2011 - June 2011 Techmahindra LTD. (Globe Telecom) CSR/Technical Support Representative Providing good customer service And technical support of all Globe broadband customers. Nov2009 - april2011 Alorica phils. (Globe Telecom) CSR/Technical Support Representative Providing good customer service and technical support of all Globe broadband customers. CHARACTER REFERENCES Andy Ocrisma (Supervisor) RealpageQuezon, City Elaine Yee (Team Leader) TeletechPasig, City Mr. Jhapet HerreraPasig, City (Team Leader) Pccw Teleservices Mr.GerardSolimanQuezon, City (Team Manager)Alorica Phil I hereby that the information above are true and correct base through my knowledge and belief. JERCRIS GORDOVE FRAGATA Applicant