Jeramie Manuel

 Jeramie Manuel Brgy. Damgo EB Magalona, Negros Occidental Cell:- Phone:- E-mail:- ProfessionalSummary Customer service professional dedicated to effective customer satisfaction, bringing extensive call center experience in inbound, outbound and blended environments. Strength in client relations and problem solving. Skills Customer-focused Microsoft Outlook, Word and Excel, data entry, Web research, customer service, Lead Generation Cold calling, Telemarketing, appointment setting. Adherence to high customer service standards Work History Strategy Shares (Appointment Setter for an ETF An exchange-traded fund an investment fund that trades on an exchange / stock market,) August. - November 2020 *Calling Financial Advisors offices to set an appointment *Sending an email to financial advisors to set appointments for the portfolio manager of an ETF. *Updating Excel files on Google docs, managing calendar, and sending invites. Transcom Nov. 2017- September 2018 *Resolves customer complaints/concern through active listening, empathy, and professionalism *Illustrates competency of a technology enthusiast using multiple tools and systems February 20017- March 2017 Altegra Health Inc. (Project Based) Medical Record Chart Retrieval Specialist (Project Base) *Calling Provider offices for Patient’s Medical record for HEIDIS Review *Handles administrative requests. October 2016 to November 2017 Cognizant Technology Solutions *Sending claims email/fax for patient’s disability to different medical facilities *Calling Medical providers offices for follow up on doctor’s response. *Collaborate with on shore claims nurses for admin task. September 2011 to July 2016 Sykes Asia Inc. 5F WCC Bldg. Shaw Boulevard Madaluyong City Metro Manila Customer Service Representative * Maintained accurate records of past due customer account activity. *Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. *Maintained up-to-date knowledge of product and service changes. *Conflict Resolution Techniques *Data Entry *Conflict Resolution *Exceptional Telephone Etiquette *Customer Questions, Maintaining positive business relationship to ensure the future sales Feb. 2010 to June 2011 Sitel Philippines Inc. Customer Service Representative * Inbound sales * Maintained accurate records of past due customer account activity. * Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. * Order processing and customer service. Oct. 2008- Aug. 2009 Manhattan Online English Club Online English Teacher (For Koreans) * Conduct Level test * Teaches Basic English using company books. * Prepare evaluation for student’s speech progress. *Developed reading, writing, speaking and listening skills in students of different level. Education 2005 IBC College of Technology- Silay City, Negros Occidental Office Management Reference: Available upon request