Jeralene Q. Antolo

JERALENE Q. ANTOLO - - LinkedIn Davao City Phillipines, 8000 WORK EXPERIENCE Zerka Email Ecomerse Customer Support SKILLS Handle high-volume dropshipping emails, managing delivery, cancellations, modifications, refunds, returns, and replacements via Shopify LinkedIn Prospecting Appointment Setter Multi-Channel Outreach CRM Management Callbox Inc. Social Media Marketing Associate Feb 2020 - Jan 2025 Set appointments for our sales team via LinkedIn, calls, email, SMS, and WhatsApp, consistently exceeding targets. Expert in Sales Navigator and HubSpot, engaging and qualifying high-value B2B leads for seamless handoff Email Engagement Relationship Building B2B Lead Generation Email & Phone Support E-commerce Support Shopify Management Data Entry & Documentation Issue Resolution VXI Global Solutions LLC Live Phone Support | Uber Driver Oct 2019 - Feb 2020 Providing support for earnings clarity, app functionality, trip adjustments, account verification, and refunds for miscalculated fares. Chat Support | Uber Eats Nov 2018 - Oct 2019 Delivered prompt email support, resolving account issues, payments, order changes, and policy questions with quick and effective solutions. TOOLS Shopify Helpscout Salesforce LinkedIn Sales Navigator LinkedIn Facebook Instagram Apollo.io zoominfo HubSpot One CRM Slack Zoom May 2023 - Feb 2025 Microsoft Teams Google Meet WhatsApp / Telegram Google Workspace Microsoft Outlook Calendly Google Drive OneDrive Canva Capcut ChatGPT Grammarly DeepL 8990 Housing Development Corporation Customer Relations Officer June 2018 - Sept 2018 Handled homeowner inquiries, complaints, and service requests, coordinating with contractors to resolve housing issues. Conducted field surveys to ensure project compliance. JRQ Glass and Aluminum Supply Customer Service & Operations Specialist July 2016 - May 2018 Managed customer service, sales inquiries, and cost estimations for glass and aluminum projects. Oversaw inventory, procurement, payroll, and compliance to ensure efficiency and customer satisfaction. REFERENCE EDUCATION Davao Oriental State University Bachelor of Science in Civil Engineering 4th year, 1 semester (undergrad- David C. Labastida | Callbox Inc | APAC, Campaign Manager - |-Gin Peniel Lozano | Callbox Inc | NorthAm, Production Manager - |-Jon Karl Laum | VXI Global Solutions | Operations Manager - |-