- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 27 years old
- Location:
- Kuala Lumpur, Kuala Lumpur, Malaysia
- Experience:
- 5 years
Jeraldine Gilay
Customer service representative | Virtual Assistant
-
-
D28 Damansara, Bukit Damansara Kuala Lumpur 50490
ABOUT ME
Customer Service Representative and Virtual Assistant with hands-on experience in customer support, social media
management, and data entry. Skilled in handling client inquiries with professionalism, accuracy, and efficiency.
Dedicated to providing excellent service and continuously improving skills to deliver the best outcomes.
EDUCATION & CERTIFICATIONS
2015 - 2019
Certifications:
CEBU TECHNOLOGICAL UNIVERSITY | BACHELOR OF SCIENCE IN MECHATRONICS
Certified General Virtual Assistant, PRO.VA (Jul 6, 2024)
Certified QuickBooks Online Bookkeeper, Freelance Academy (Sep 2023)
Certified Social Media Manager, Kurso.Ph (Oct 2022)
Certified Canva Graphic Designer, Kurso.Ph (Oct 2022)
WORK EXPERIENCE
2024 - present
TDCX - MY | RISK ACCOUNT SPECIALIST E-PAYMENT
2022 - 2024
MDF DIRECT -UK | FREELANCE DATA ENCODER (PART-TIME)
Provided excellent support to E-payment users through phone, chat, and email while ensuring all required
application details were complete.
Verified merchant identities and validated information through internal and external databases to confirm
accuracy and supportability.
Investigated merchant websites and compared products, industries, and charges to detect inconsistencies
and document red flags for follow-up.
Recorded and managed cut sheet sizes for a construction company’s manufacturing machine
Verified and coordinated information with customers via email to confirm delivery details
Ensured accuracy and maintained effective communication
2022 - 2024
SOCIAL MEDIA MANAGER, POWEAR CLOTHING / BISAYARTS
Created and evaluated content strategy for social media accounts
Managed digital marketing and community engagement
2022 - 2024
SYNCHRONY BANK| CUSTOMER SERVICE REPRESENTATIVE
Handled client inquiries and resolved issues via phone, email, or chat
Provided information on financial products and ensured high customer satisfaction
2023 - 2024
CONCENTRIX CEBU PH | FRAUD ANALYST
Investigated suspicious transactions and verified account activities
Collaborated with internal teams to mitigate fraud risks and support security measures
2020 - 2022
EPERFORMAX CEBU PH | CUSTOMER SERVICE REPRESENTATIVE
Handled client inquiries and resolved issues via phone, email, or chat
Provided information on financial products and ensured high customer satisfaction
2018 - 2020
MINEBEA MITSUMI | PROCESS ENGINEER ASSISTANT TECHNICAL WRITER
Create engineering documents: operation manual, product catalog, specification sheet, and project
requirement.
Work with the Designer, TSME, or Customer to gather the information needed. Keep the documents up to
date.
Research relevant technical information. Review and edit previous documents to meet present standards.
SKILLS
Social Media Management
QuickBooks Online Bookkeeping
Graphic Design (Canva)
Customer Service & Call Support
Data Entry
Lead Generation & Email Marketing
Content Creation
