Jeraldine Campanilla Gilay

Hello, my name is Jeraldine, and I am originally from the Philippines, currently based in Malaysia. I have a strong background in customer service, customer support, and client communication, with experience in the fintech and financial services industry.

I currently work as a Customer Service Representative for a fintech company, where I handle customer concerns, disputes, refunds, account-related issues, and payment support.

Through these roles, I have learned how to stay calm under pressure, handle sensitive situations professionally, and provide excellent customer experiences. I am detail-oriented, reliable, and comfortable working with international clients and EST schedules while maintaining high-quality service and professionalism in every interaction.