Jerah Bugto

Jerah R. Bugto Bacuyangan, Hinoba-an, Negros Occidental Mobile No.:- Email Add:- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Virtual Assistant position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS     Administrative Management Good in oral and written communication A team player Flexibility in any given task EDUCATIONAL BACKGROUND School Course Location SY : : : : University of Cebu – Main Campus Bachelor of Arts Major in English Sanciangko St., Cebu City 2018 – 2019 WORK EXPERIENCES Virtual Admin Assistant | Pathcutters Philippines (Bacolod - March 2022 – September 2022)  Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.  Completed paperwork, recognizing discrepancies and promptly addressing for resolution.  Collaborated with team members to achieve target results.  Developed and implemented performance improvement strategies and plans to promote continuous improvement. Subject Matter Expert | Concentrix (Bacolod - June 2019 - March 2021)  Supported enterprise and business goals by introducing new product and service offerings.  Improved user productivity and efficiency through system training and support.  Take over escalated concerns from customers. Team Leader | Eperformax Contact Centers and BPO (Cebu CIty - August 2014 - April 2019)  Take over escalated concerns from customers through positive attitude and attentive response.  Mentored and guided employees to foster proper completion of assigned duties.  Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.