Jennylyn Roa

Jennylyn Roa PROFESSIONAL SKILLS Portfolio: My Portfolio Here Administrative & Executive Support Project & Team Management Real Estate & Underwriting Marketing & Creative Tools Customer Service & Communication Technical Tools & Platforms SOFTWARE EXPERIENCE Filmora Adobe Photoshop Canva Capcut Batch Dialer/Leads GoHigh Level Podio MLS Calendly Monday.com Netsuite Microsoft Office Google Suite Docusign eSignly Wise ADP Amazon SmrtPhone Trainual Google voice OpenPhone Quickbooks Dropbox WORK EXPERIENCE EXECUTIVE ASSISTANT / UNDERWRITER Keystone Homebuyers | September 2022 - December 2023 Streamlined payroll and expense processes using QuickBooks, ensuring 100% accuracy and timely disbursements. Played a key role in acquisitions as an underwriter, leading to a promotion to Executive Assistant after 5 months of strong performance. Managed end-to-end administrative tasks, calendar coordination, CRM updates, onboarding, and contract handling, resulting in improved team efficiency and client communication. SOCIAL MEDIA MANAGER / EXECUTIVE ASSISTANT / TEAM MANAGER Zephyr Equity Group | April 2020 – August 2022 Designed and produced real estate content (graphics and videos) across YouTube, Facebook, Instagram, and TikTok, helping attract new investors and partners for a multi-family home business. Promoted to Team Manager after demonstrating leadership and initiative, oversaw VA performance, coached team members, and managed payroll via Wise and task tracking through Monday.com and Asana. Spearheaded client automation services using GoHighLevel, including successful email campaigns that expanded into a service offering for other businesses, resulting in increased demand and visibility. PHONE / CHAT / EMAIL SUPPORT Concentrix - eBay Account | November 2015 – March 2020 Resolved buyer and seller concerns via phone and chat, including item not received, damaged goods, and return disputes. Guided users through the case resolution process from start to finish, ensuring a positive customer experience. Assisted sellers with appeals and account issues, contributing to improved seller satisfaction and retention. CUSTOMER SERVICE REPRESENTATIVE Sitel - Redbox Account | June 2014 – October 2015 Assisted customers with DVD, Blu-ray, and game rentals Handled disc issues and processed refunds. Provided fast, friendly, and helpful support.