Jennylyn Roa

As a seasoned Executive Assistant and Virtual Professional, I bring nearly a decade of diverse experience supporting entrepreneurs, executives, and growing teams, especially in the real estate, e-commerce, and tech spaces. My background spans executive support, social media management, underwriting, customer service, team leadership, and client success, making me a well-rounded and adaptable asset in any fast-paced environment.

I’ve worn many hats over the years. As an Executive Assistant, I’ve managed calendars, meetings, emails, contracts, and payroll, ensuring smooth day-to-day operations while keeping clients organized and focused on high-impact tasks. I’ve taken ownership of tools like QuickBooks, GoHighLevel, Podio, Monday.com, and Google Suite, which allowed me to streamline workflows, maintain accurate records, and support company growth from the back end. My attention to detail, ability to prioritize, and proactive communication have made me a go-to person for both leaders and team members alike.

In addition to admin work, I have hands-on experience in underwriting real estate properties, researching comps, calculating repair costs, and coming up with solid offers. This analytical skill set, combined with my creative side, helped me thrive when I transitioned into content creation and social media management. I’ve used tools like Canva, Filmora, Photoshop, and CapCut to design graphics and videos that attracted investors and built brand presence on platforms like YouTube, Instagram, and Facebook.

One of my proudest accomplishments is my promotion to Team Manager, where I led and coached virtual assistants, tracked their daily performance, and processed their pay. Later, I took on an even bigger role as Hiring Manager and Client Success Manager - interviewing applicants, matching VAs to clients, resolving concerns, and ensuring overall satisfaction on both ends.

I started my career in customer service roles at Concentrix (eBay) and Sitel (Redbox), where I mastered the art of clear, empathetic communication via phone, chat, and email. These foundational experiences shaped my ability to remain calm under pressure, listen actively, and find solutions quickly, skills I still use every day.

In short, I’m a flexible, fast-learning, tech-savvy professional who’s not afraid to roll up her sleeves, take initiative, and get things done. Whether supporting one busy CEO or managing a growing team, I bring a can-do attitude, a strong work ethic, and a passion for helping others succeed.