Jenny Rose San Jose

JENNY ROSE SAN JOSE Customer Service Representative | Inbound & Outbound Support | Chat and Email Specialist WORK EXPERIENCES SUMMARY Outbound CSR | Chat Support | Email Support TaskUs Inc. | Jan 2025 - June 2025 • Conducted outbound calls, in-app messages, and emails addressing user safety concerns. • Collaborated with internal teams to ensure timely escalation and documentation of safety concerns in compliance with company protocols. • Delivered empathetic and professional support while maintaining user trust and promoting platform safety standards. Customer Service Representative with 2 years of BPO experience in phone, chat, and email support. Skilled in resolving billing, technical, and account issues. Known for clear communication, empathetic service, and the ability to upsell products based on customer needs. Inbound CSR | Chat support TaskUs Inc. | April 2024 - Dec 2024 • Handled high-volume inbound calls and in-app messages promptly to assist customers with their inquiries, complaints, and support requests. • Resolved issues related to trip cancellations, fare adjustments, and account concerns while maintaining a high level of customer satisfaction. • Collaborated with internal teams to escalate complex cases and ensure timely resolution in line with service level agreements. SKILLS ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Customer Service & Support Problem Solving and Critical Thinking Organizational and Multitasking Time and Task Management Customer Retention and Satisfaction Conflict Resolution and De-escalation Performance Metrics and SLA Compliance CRM Tools (BlissNXT, Salesforce) EDUCATION College Bachelor of Science in Tourism Management Polytechnic University of the Philippines A.Y- | Sta Mesa, Manila Inbound CSR | TSR | Sales support Alorica Tele Services Inc. | July 2023 - February 2024 Bachelor of Science in Business Administration major • Answer inbound customer calls in a courteous and in Financial Management professional manner. Resolve billing and account San Mateo Municipal College inquiries, ensuring all customer information is A.Y- | San Mateo, Rizal updated in the system, including processing customer payments securely and accurately. Senior High School • Assist customers with troubleshooting technical Accountancy and Business Management issues related to their telecom services (internet, Eastern Star Academy phone, mobile, etc.). A.Y- | San Mateo, Rizal • Upsell and cross-sell mobile plans, internet bundles, and electronic gadgets based on customer needs. ABOUT CERTIFICATES • Basic Bookkeeping Skills Training Wing Assistant Academy for Global Professional Development 📍San Mateo, Rizal, Philippines 📞- |- ✉️-💼 www.linkedin.com/in/jenny-sanjose