Jenny Rose Gigante
QUALIFICATION SUMMARY
13 years of experience providing excellent customer
service and sales specializing in inbound, outbound,
chat, and upselling within the United States, UK, and
Canada. Diverse knowledge in Quality Assurance
supporting inbound/outbound, email, and chat support
accounts.
CONTACT
WORK EXPERIENCE
______________________________________________________________________
Quality Analyst
TDCX Malaysia
●
●
March 2022 - August 2022
Customer Service
Technical assistance
Inbound Sales
Customer Service Representative
SITEL Group
●
●
●
●
Inbound Customer Service
Chat Support
Assistant Team Manager
Coaching and Real-Time Service Level Monitoring
Customer Service Email Verifier
SITEL Group
●
●
●
Call and Email Audit
Subject Matter Expert
Outbound Customer Service
Customer Support/Sales Representative
SITEL Group
●
●
●
2019 – 2022
2016 – 2019
Escalation Support
Fraud and Dispute Specialist
Manager Approval for Retail Services
Client Solutions Officer
Citigroup Business Process Solutions Pte. Ltd.
●
●
●
•
•
•
Subject Matter Expert
Coaching, Call Audit and Call Calibration
Escalations Specialist
Citigroup Business Process Solutions Pte. Ltd.
●
●
●
•
Taguig, PH (Open to Remote)
--linkedin.com/in/gigantejenny
Coaching, Call Audit and Call Calibration
Training and Nesting Support
Quality Analyst
Citigroup Business Process Solutions Pte. Ltd.
●
●
______________________________
Customer Service
Technical assistance
Inbound Sales
2015 – 2016
2011 – 2015
SKILLS
______________________________
Techniques:
• Project Management
• Calendar Management
• Customer Service
• Social Media Management
• Planning
• Quality Assurance
Tools and Frameworks:
• MS Office Word
• MS Office Excel
• MS Office PowerPoint
• MS Outlook
• MS OneNote
• MS Teams
• Zoom
• Google Workspace
• Salesforce - CRM
• Zendesk - CRM
• NICE
• Nexidia
• Canva
• Slack
EDUCATION
2010 – 2011
______________________________
Lyceum of the Philippines
University - Batangas 2022
Bachelor of Science in
Business Administration
2009 – 2010
Major in Human Resource Development
Management
Datamex Computer College 2009
Associate in Computer
Technology
