Jenny Rose Ballados
Operations Supervisor
Purok Lopues, Brgy. Dulao Bago City, Negros Occidental,-
Email:-
Facebook: https://www.facebook.com/jenny.ballados
Skype Name : live:.cid.87fc1ec71cacc1a8
Versatile Operations Supervisor adept at taking on routine and complex business challenges with a resourceful and
creative approach. Recognized as a driven, dedicated and hardworking leader with a history of streamlining operations
and increasing efficiency.
Experienced Supervisor with over 9 years of experience in Customer Service. Excellent reputation for resolving
problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs
while increasing profits.
Enthusiastic Supervisor eager to contribute to team success through hard work, attention to detail and excellent
organizational skills. Motivated to learn, grow and excel.
Skills
MS Word, Excel, PowerPoint, Google Suite and other Internet applications
Is able to work in stressful and rapidly changing environment
Is proficient in English and have high interpersonal skills
Self motivated
Work History
2014-10 - Current
Operations Supervisor
Transcom Worldwide Inc., US Cable Company
2014 - Present
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Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster
positive relations among team members and management.
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Created and implemented strategies for improving operational efficiency and accuracy.
Led the team in delivery of quality performance results requiring close cooperation among members to
share information and develop solutions to meet broad array of deliverables.
2011-10 - - 2014-10
Quality Assurance Analyst
Transcom Worldwide Inc, US Cable Company
2013 - 2014
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Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Customer Account Executive
Transcom Worldwide Inc, US Cable Company
2011 - 2013
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Leveraged knowledge of company services, familiarity with industry competitors and persuasive
communication style to prevent customers from ending or downgrading services.
Secured on-time payments and collected on delinquent accounts.
2011-02 - 2011-09
Customer Service Representative
Focus Direct Inc, Moulton, USA
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Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal
expertise to find appropriate solutions.
Entered customer interaction details to track requests, document problems and record solutions offered.
Executed billing tasks and recorded information in company databases.
2010-07 - 2011-01
Customer Service Representative
PanAsiatic Solutions Inc, Straight Talk Wireless
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Created support documentation that empowered and enabled the user community to extend skills,
leverage system features and find resolutions to questions without intervention from support team.
Followed up with clients to ensure optimal customer satisfaction following support engagement and
problem resolution.
Assisted customers with product selection based on stated needs, proposed use and budget.
Demonstrated professionalism and courtesy with customers while working to resolve complaints,
problems or respond to questions.
2009-07 - 2010-05
Customer Service Representative
Transcom Worldwide Inc, Sears Product Repair, Ca
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Assisted customers with setting appointments, shipping and special order requests, and arranging
merchandise pick-up at other locations.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal
expertise to find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Educated customers on promotions to enhance sales.
Education
2008-01 - 2009-01
Information Technology
STI College - Annex, S.Y- - 2008-01
Hotel and Restaurant Services
Bago City College - S.Y- - 2007-01
Ramon Torres Dulao National High School - S.Y-
Graduate
1997-01 - 2003-01
Don Jose R. Torres Elem. School - S.Y-
Graduate
