Jenny Lilan

I have several years of experience as a customer sales representative and virtual assistant. I bring a unique combination of client-focused service, administrative expertise, and a proactive mindset that aligns well with the requirements of this role. In my previous role as a customer sales representative, I honed my skills in managing customer inquiries, resolving both simple and complex issues, creating accounts, up-selling, and performing order entry for e-commerce platforms. This experience allowed me to develop a keen sense of empathy, professionalism, and adaptability in customer-facing scenarios. Additionally, my tenure as a virtual assistant involved appointment setting, data mining, lead generation, B2B telemarketing, online research, and other administrative tasks. These roles required a high level of organization, attention to detail, and the ability to work independently—all of which I excel at. I am confident in my ability to communicate effectively with clients via phone, email, and live chat, ensuring exceptional customer satisfaction. My proficiency in Microsoft Word and Excel, combined with a typing speed of over 40 words per minute, enables me to handle transcription and data entry tasks with ease. My excellent command of the English language and comfort with learning new tools make me a quick and adaptable learner, ready to take on any challenges this role may present. I am particularly drawn to Level because of its commitment to Passionate Support Team and competitive salary package. I am eager to bring my skills and dedication to contribute meaningfully to your team. I would welcome the opportunity to discuss how my experience and abilities align with your needs. Thank you for considering my application. I look forward to the possibility of contributing to the success of Level.